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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD SITUATION!!!!! Needed a late check in after 12am. I booked my room the night before. Requested late check in to arrive and be told they didn't have any rooms.
Business response:
Thank you for being our guest and providing your feedback. We are sorry the reservation issues you encountered, and we were unable to accommodate you with the suite of your choice. We apologize for the inconvenience. Your feedback is appreciated, and we hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
The hotel itself was fine. I made the mistake of giving them my phone number. I got about 100 spam calls in the next two weeks. Don’t give your phone number to these people.
Business response:
Thank you for your review. We are sorry to hear about the calls and would like to assure you that this is unusual and it will be investigated. We hope other than this, your stay was satisfactory and look forward to seeing you again on your next trip this way. Sincerely, Hotel Management
When we got to the property at 10pm with 2 sleepy kids, the manager said they didnt have any rooms left even though we have confirmed reservations.
Business response:
Thank you for staying at our hotel. We are sorry for the reservation issue you encountered and regret we were unable to accommodate you this time. We are looking into where we went wrong and making changes to our processes to better serve our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
location was good amenities were horrible coffee machine empty, snacks were out.
Business response:
Thank you for your review. Although our location was ideal for you, we apologize you were not able to take advantage of our grab-and-go breakfast. We can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
There were cockroaches and bugs in the room our second night there. We were put into another room that hadn’t been cleaned and smelled horrible. Needless to say we’re never going back. We had to pay for the first night but I need to get refunded for the other nights. It was horrible!!!
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Regarding the ... read more
I did not like the cleanliest of this hotel. When you walk inside the main entrance the trash can was extremely full. I had to switch rooms 2 times, the first one had bags of trash, the beds wasn’t made up & it smelled; the second room the air conditioning did not work, it was very hot, & the bathroom was still dirty; the third one was just fine!
Business response:
Thank you for feedback. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from... read more
The hotel was dirty and we were missing a remote in the room when we got there. The bathroom was dirty. I'm guessing whoever cleaned the room peed in the toilet and didn't flush it or clean the actual toilet. The wash clothes were also not white they were tan.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,628 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.