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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just didn’t sleep well because people kept going in and out of their rooms slamming doors and talking loud in the hallways after midnight.
Business response:
Jennifer, thank you for choosing to stay with us. We are sorry for the noise issue you encountered due to the slamming of the doors and regret the inconvenience caused due to the other guest of the property. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will visit us again so we have an opportunity to provide you with a completely satisfactory stay. Sincerely, Hotel Manag... read more
A terrible place This is the worst hotel that I have stayed in my extensive travel and average of 150 days in Hotels in a year. The heater could not be turned down, filthy rooms infested by bugs that would drop from the ceiling. Also they rented out a single room to teenagers and about 30 to 40 of them kept going in and out and disturbing other guests
Business response:
Aaron, thank you for being our guest. We are sorry for the difficulties you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We also apologize for disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you also for your ... read more
Room was big and that's about the extent of it.. the walls are paper thin and the hotel is directly off the freeway so its super loud b/c of the traffic. They also allow families with little children to stay on the 4th floor so guess what we got to hear until about midnight? The breakfast is grab and go which means you get oatmeal and muffins for breakfast. No eggs, no pancakes and you also have to get your drinks (orange juice, apple juice, whatever) from a vending which you pay for.
Business response:
Thank you for being our guest. We are sorry for the difficulties and the noise you faced in your room. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you also for your feedback, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Called a head of time to request a late, after midnight, check in. They had no issues. I get there at 1:45 am (after driving 7 hours). No staff person there to check me in. Double checked email confirmations. Called about 5 different numbers and after being on hold I finally got the GM to call me back. I explain my situation and next thing I know is that he shows up 2 hours later stating that his overnight staff person was suppose to be there. BS. And then when I get to the room I had no pillow cases on the pillows. No blank... read more
Business response:
Evana, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
The rooms floor was sticky and had splatter all over the floor. After I cleaned the floor it was better but when looking closer you could tell the room hadn’t been cleaned well. Also while working out at the gym the treadmill randomly stopped working and the elevator took forever.
Business response:
Jordan, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was ok The room looked clean but the floor was sticky. We waited for over 20 mins for service when trying to check in. The walls are thin and we could hear the noises from the other rooms. Overall the stay was ok.
Business response:
Thank you for being our guest. We apologize for the inconvenience caused upon arrival and regret the cleanliness issues in your room. We have an inspection in the process before we assign any room to our guests, but we regret that we failed in following that while you were here. Moreover, we are also sorry for the disturbance due to the noise you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and h... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.