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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a great hotel for a great price!
Business response:
Jerica, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and that you found us to be a great value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice enough room and staff was very pleasant. However both times we have stayed here our within the last year, our room had significant obvious maintenance issues that had not been fixed. Once it was the bathroom/closet door and this time the blind on the only window did not go all the way down and would not go up. Also the entire hotel was having hot water problems so you never knew if you would have hot water or not. In addition, we were awakened at 1:30am and 4am by ridiculously loud noises on the floor above us.
Business response:
Dale, we hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the maintenance staff to review and rectify the issues immediately. Also, we wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay ... read more
Hallways were dirty, room ok
Business response:
Warren, thank you for staying at Extended Stay America. We are pleased to know you had an overall pleasant time, but we are sorry for the cleanliness issue you encountered. We appreciate your feedback and hope to see you back soon. Sincerely, Hotel Management
Great stay. 🎄 Staying in town for the holidays. Visiting family and friends.
Business response:
Richard, thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Front desk clerk was very friendly, room clean but no remote for TV and no one to bring me one. I had to get dressed to go to the desk at midnight to get one. One of their boilers was out and couldn’t take a shower.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates and liked your well-kept room, we are sorry for the inconvenience you had. Your feedback has been discussed with the appropriate team to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management
The breakfast option was only oatmeal, no coffee pot in the room, Extended stay with a kitchen and zero kitchen utensils/pots, etc, no public computer/printer to print boarding passes. A very very basic hotel.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Very recommended ! It was very good experience, this was the second time we stayed in this hotel.
Business response:
We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you also for letting us know how satisfied you were with our facilities. Thank you for recommending Extended Stay America. Please come see us the next time you are in our area. Sincerely, Hotel Management
Noisy as it is next to the interstate. Friendly staff.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with the service provided by our staff, but we're sorry for the noise you experienced from the interstate. Please know our front desk is available to resolve issues, so we regret we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was fine, except there were no hair dryers and no glasses or tumblers ( glass or plastic) in the room
Business response:
Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.