Extended Stay America - Rock Hill

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Richard, thank you for choosing to stay at Extended Stay America. We appreciate your nice comments about our convenient location and clean, comfortable room. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of our hotel. We apologize for the cleanliness and service issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Betsy, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

James, thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked the service provided by our staff and that overall you had a pleasant time while you were here. However, we're sorry for not meeting your expectations with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope this did not overshadow your otherwise experience, and we look forward to hosting you back soon. Sincerely, Hote... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your glowing review of the Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Daniel, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Annette, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management