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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only breakfast offered was coffee, instant grits or a muffins, otherwise you have a vending machine with candy bars and chips.
Business response:
Ken, thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
The cleanliness of the rooms are always a plus. The exterior of the property needs attention.
Business response:
We appreciate your loyalty towards Extended Stay America and the feedback about your experience here. It is a delight to know you were happy with the comfort of your well-appointed room and that you had a great stay with us. Your constructive feedback is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
Clean and friendly but clientele are suspect. The property itself is decent enough, and it was cleanly along with friendly staff. However, some of the client that stayed at the property whilst I stayed there were loud and seemed unaware that other people were also staying in the hotel. They played loud music, shouted down the hall to each other (calling to their friends, etc). Had I not been on the 4th floor and away from all of that noise, I’d have checked out and gone elsewhere.
Business response:
Samuel, thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Disappointed The room was nice, but it looked like someone forgot to clean the shower.
Business response:
Anita, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Thumbs up Comfortable for an extended stay.
Business response:
Thank you for showering your love for us in your review. It is such a pleasure knowing you had a wonderful time and a comfortable stay in your well-appointed room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Good amenities in a very plain wrapper. Nothing fancy about this place!
Business response:
Ron, thank you for choosing Extended Stay America. We are glad to know to know you were happy with our hotel amenities and had an overall pleasant stay. We appreciate your business and hope to welcome you back in the future. Sincerely, Hotel Management
Room was quiet and neat. Bed felt good. But the hallway of the second floor reaked of weed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 2,001 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.