Extended Stay America - Rock Hill

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Timothy, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management 

Business response:

John, thank you for choosing to stay with us at Extended Stay America. We’re happy to know you liked your well-appointed room, but we’re sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America on your trip to our city. It feels great to know you liked the convenience of our location and were impressed our well-kept property. However, we are sorry for the noise issue you experienced while you were here. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Judy, thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and were impressed with the service provided by our courteous staff. We thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review. Although you had an overall pleasant stay, we are sorry to know you were unhappy with our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Marshall, thanks for posting your feedback online. We are pleased to know you liked our convenient location and happy the way you were treated by our team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management