Extended Stay America - Rock Hill

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with the service provided by our staff, but we're sorry for the noise you experienced from the interstate. Please know our front desk is available to resolve issues, so we regret we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel... read more

Business response:

Thank you for reviewing your hotel. We're sorry for the disappointment with some additional charges. Please know our front desk staff is available 24/7 to assist with this type of problem, so please reach out to us if you have any query regarding your bill. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Melissa, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management