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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s basically an apartment complex Kids running around, smokers gathered out back, halls smell like fois
Business response:
Jeff, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing I picked this place since we are traveling with my older daughter and our dog - there is as divider and we had a small sitting area for when my other daughter came by with friends (she lives in Rock Hill). Our room was clean, but we had NO hot water in our shower. We tried at night and tried again in the morning. Turned the nozzle every which way we could, but nothing worked. At check out, when we told them the problem at the front desk, we were told "Oh yeah, that nozzle has a problem, it's installed backwards... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We were concerned about the location as soon as we pulled into the parking lot and not able to discern where the entrance was. The check in process was smooth. The room was decent but looked a bit old. I would not put our luggage on the floor however because the carpet was a dark color. Therefore, I could not tell what may have been on the carpet. I checked the kitchenette and bathroom for cleanliness. Kitchenette checked out ok but the bathroom looked as if there was dried urine on the wall beside the toilet. I turned out t... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The is the worst hotel they have roaches and mice rooms not clean wouldn’t recommend still waiting on someone to call me for my stay
Business response:
Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
My room was rebooked and someone walked in on me just imagine what could have happened to me!
Business response:
Thank you for your review. We want to apologize for the accidental interruption from another guest. We will address this matter with our team to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Definitely not the cleanest extended stay I have ever stayed at. The first room they gave me I killed a cockroach immediately and had dirt in the sheets. Went to call the front desk and the phone cord was ripped in half. Second room had washcloths filled with hairs and dents in the walls.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.