Extended Stay America - Rockford - I-90

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Brittany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Diane, thank you for choosing us. We are happy to know you had an overall pleasant stay and liked the service provided by our courteous associates. However, we are sorry for the problems you encountered in your room and regret the inconvenience it caused. We hope the positive aspect of your visit will bring you back for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are happy to know you had an overall great stay, but we are sorry for the noise issue you encountered. We have taken a note of your feedback and have shared with our maintenance team to make sure this doesn’t happen again moving forward. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Toni, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management