Extended Stay America - Rockford - I-90

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Diane, thank you for choosing us. We are happy to know you had an overall pleasant stay and liked the service provided by our courteous associates. However, we are sorry for the problems you encountered in your room and regret the inconvenience it caused. We hope the positive aspect of your visit will bring you back for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are happy to know you had an overall great stay, but we are sorry for the noise issue you encountered. We have taken a note of your feedback and have shared with our maintenance team to make sure this doesn’t happen again moving forward. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Toni, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ady, thank you for choosing our hotel for your accommodations and for sharing your feedback. We are happy to read you liked our friendly staff, however, we are sorry for the inconvenience you experienced. Your feedback had been shared with our Maintenance team to make sure the issues you mentioned are rectified as soon as possible. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management