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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great condition and nice, clean rooms. The property is in a good condition and my room was nice. Great location. Tavern on Clark next door is a nice restaurant too.
Business response:
Thorstein, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Breakfast was terrible, prepackaged muffins and granola bars, come on
Business response:
Matt, we know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Billie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, Hotel Management
Not bad... No real breakfast in morning...just some snacks...which I guess it's ok...didn't expect much either though
Business response:
Thank you for choosing our hotel. We are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Brittany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Check in was a nightmare, rude, untrained staff. Staff did not know what she was doing. Over charged me, had to call expedia twice, still not rectified. Answered phone calls while I was standing at the desk. Rude and unprofessional. Would not honor any discounts: medical, veteran, AAA. Name starts and ends with an A! Had to speak to manager the next day who did comp pet fee only and gave me a voucher for a free night.
Business response:
Sophie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the poor service you encountered from our front desk associate. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. If we can be of any further assistance, please feel free to reach out to our front desk. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.