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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jacinto, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Sacramento - Arden Way. Sincerely, General Manager
Comfortable but not Glamorous This was our first time at Extended Stay. It was a nice surprise to have the little kitchen. However, folks should know that they need their own dishware & cookware. The place gets a plus because it had a real wooden toilet seat instead of one of those flimsy plastic ones that almost collapse when you sit to put lotion on your feet. It gets a negative because the morning coffee pot was not refilled in a timely manner.
Business response:
Katie, thank you for choosing to stay at Extended Stay America - Sacramento - Arden Way. We are happy to know your stay with us was enjoyable and that you were impressed with our service and facilities. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - Arden Way. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Extended stay It met my needs. Only negative - there were no drink cups or coffee provided.
Business response:
Thank you for including Extended Stay America - Sacramento - Arden Way in your travel plans. We are pleased to know you were satisfied with your stay. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will make plans to stay with us again the next time you visit this area. Sincerely, General Manager
not what I reserved On arrival they did not have a 2 bed non smoking as reserved. Only a smoking. It had been recently renovated so was not too stinky. As the other choice was a roll away I took the smoking room. Kept the door open a lot.
Business response:
Sandra, thank you for your review of Extended Stay America - Sacramento - Arden Way. We are glad your overall stay was comfortable, but we are sorry for the reservation issue you experienced here. I have shared your feedback with my team to ensure this does not happen again. We hope to have another opportunity to serve you better in the future. Sincerely, General Manager
Okay Experience The facility was OK and would be good for a family looking to save money, but as a single traveler it was not comfortable to me, it was clean, but worn and the bed and pillows were uncomfortable. But the staff were exceptional, especially the woman at the front desk. She went out of her way to make my stay as enjoyable as possible.
Business response:
Barbara, thank you for staying at our hotel. We are pleased to know you loved the service provided by one of our front desk associates and our affordable rates. Your feedback have been discussed with our engineering team to take corrective actions immediately. I hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
review I am use to more luxury. That is my problem. I couldn't get into the hotel I wanted so I scaled down. Lots of talking outside the hotel in the parking lot. It is just a low cost place to stay.
Business response:
Bill, thank you for taking the time to share your review. We are pleased to know your overall visit was good, but I am sorry for not meeting all of your expectations. I have shared your feedback with my management team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Heartbreak Hotel I walked into the room and it smelled like mold. The neighborhood is creepy also.
Business response:
Vince, I apologize for the odor issue you experienced and that you were unhappy with our neighborhood. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding this to ensure we are doing everything possible to minimize the impact. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Bugs The sheets made myself and my daughter really itchy. And we woke up to some bugs running in the bathroom. Really nasty.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,677 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.