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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived at 3:30 room was not ready the didn't work
Business response:
It was a pleasure having you as a guest at our hotel. I am sorry for the inconvenience you experienced at the time of check-in. Your comment in regard to the room has been shared with my Housekeeping and Front desk team to ensure it never happens again. We hope this did not detract your overall pleasant stay. We appreciate your business and hope to have a future opportunity to restore your confidence. Sincerely, General Manager
Close to downtown Sacramento. Bath tub was nasty, it took forever to drain. Initially only got 1 pillow for each full size bed, had to talk to the front desk multiple times to get more pillows.
Business response:
Thank you for staying at our hotel and for taking the time to post a review. We are truly sorry for the problems you encountered with our staff and with the bathtub. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, General Manager
OUTSTANDING!!! Greatest staff I have ever come across ever!! I have stayed at many places around the world... At even the top rated hotels including Luxury Penthouse Suites.. The staff and management here are TRULY THE BEST OF THE BEST!!! This will now be my #1 choice for the Sacramento area.
Business response:
Thank you for reviewing your stay at Extended Stay America - Sacramento - Arden Way. We appreciate your kind comments about our hotel, most especially about our staff. We make every effort to provide service that is above and beyond your expectations so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team and look forward to serving you soon! Sincerely, General Manager
website info incorrect I believe the website says that there is utensils and pots and pans for the kitchen area and there is not it also stated that there is a coffee pot in the room there is not otherwise it was a good stay other than those things the room could have been cleaner and the bathroom needs to be updated also the thermostat is hard to work but I did have a good stay I do have to say the employees are nice
Business response:
Thank you for staying with us. Although your overall stay was pleasant, we regret the inconvenience you had with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again, we hope to welcome you back soon. Sincerely, General Manager
To noisy I was in a non smoking room at first ,for 3 days then the people upstairs walked all night long didn't get no sleep ,so moved to a smoking room ,When I walked in the smoke smell was so strong ,their are things that can kill the smell of cigarettes ,The room was dusty I had to dust everything off my self to get that bad smell out the room ,other than that I would stay their again if needed to , Overall it's a nice place because you can cook and keep your food fresh ,
Business response:
Thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding the cleanliness issues with your room. My Housekeeping team is ensuring it is fixed immediately and that no future guest experiences the same. We hope this did not detract your overall pleasant stay. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Just a disappointed No customer service. No service after a certain time? I did like the heat and tv on when we entered the room... But then didn't know if the room was already occupied.. Breakfast was coffee and muffins if you want to get up for that...
Business response:
Thank you for choosing Extended Stay America - Sacramento - Arden Way for your stay. We are glad you enjoyed your overall stay, but we apologize for your disappointment while you were here. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thanks again for being our guest, we look forward to your next visit. Sincerely, General Manager
Business response:
We are glad to see the five-star rating regarding your visit to Extended Stay America Sacramento - Arden Way. We strive to exceed our guests' expectations and are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we look forward to welcoming you again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,575 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.