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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
okay hotel good room in well maintained facilty
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - Arden Way and for sharing your feedback. We are glad to know you liked your room as well as our hotel and that your stay with us was satisfactory. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
Sauberes, modernes Aparthotel Das Zimmer war sehr sauber, der Komplex insgesamt machte einen neuen Eindruck . Die kleine Küche hat uns auch gefallen. Sehr gut fanden wir, dass der Zimmerservice nur bei Bedarf bzw. auf Anfrage kommt.
Business response:
Thank you for choosing to stay at Extended Stay America - Sacramento - Arden Way. We are happy that you liked our well-kept property and your well-equipped room. However, we are sorry if any inconvenience was caused while you were here. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Sacramento - Arden Way and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Good value hotel. The room was clean and comfortable, and the staff helpful. The free breakfast was a bit disappointing. Get down early. Otherwise there were no problems at all. The hotel was within walking distance of the mall, and finding somewhere nice to eat was easy.
Business response:
Penny, thank you for sharing your experience at Extended Stay America - Sacramento - Arden Way. We are glad you found us to be a good value and appreciate your kind comments regarding our location and well-maintained suites. We acknowledge your feedback about our complimentary breakfast. Thanks for your business, and we hope to see you again soon. Sincerely, General Manager
Very nice hotel close to lots of stores. Very well maintained room. Nice and quiet and very close to stores, restaurants and shopping mall.
Business response:
Thank you for sharing your glowing review of Extended Stay America - Sacramento - Arden Way. It’s so nice to know you had a wonderful experience and that you loved your comfortable room and our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Good room, poor service, no internet Clean well maintained room. Never could get internet to work. Tried calling front desk, was on hold forever. Sent email to front desk, they replied hours later to try again, I did, no luck, replied to them and they did not respond again. No internet entire time.
Business response:
David, thank you for your stay. I am glad you liked your room. However, I apologize for the difficulty you had with our internet connection and regret that my staff was unable to respond to your request in a timely manner. To make sure this doesn't happen again, I am actively working with my team to improve our guest experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
The gal at the front desk was awsome! super fast check in. And she really gave you the feeling that she cared about your comfort while staying there.
Business response:
Gregory, thank you for staying at Extended Stay America - Sacramento - Arden Way. I am thrilled to read your feedback about the great service you received from one of our Front Desk staff and how she exceeded your expectations. I will share your compliments with her. It was our pleasure to serve you, and we hope to have you back with us again in future. Sincerely, General Manager
you ask for wake up call. you dont get it not so good
Business response:
Rosalinda, thank you for staying at our hotel. We strive to give the best service to our guests, so I am sorry we fell short during your stay. I would like to extend my sincere apology for failing to send your wake-up call. We take all of the reviews very seriously as they allow us to identify areas that may benefit from additional attention. Thanks for sharing your feedback with us. We hope you will give us another opportunity to serve you on your next visit to our area, so we can provide you with a much better stay. Since... read more
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,677 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.