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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carlos, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was the nastiest hotel i've ever been in. Check in was at 3:00 pm room wasent ready until after 8:00pm. Room smelled like cigarette smoke and disinfectant spray, carpet was stained and dirty, wouldn't even sit on the bed. Beer can on lobby desk, bags of dirty towels and sheets in bags sitting in lobby. Needless to say we walked out, you couldn't of payed me to stay there!!!!!
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
The bed was so terrible...could not sleep.
Business response:
Thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Mana... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The first room we were assigned had a terrible smell. The replacement room had zero amenities (two plastic cups) de finely a property we will not use again!!
Business response:
Roger, thank you for taking the time to write a review of our hotel. Although we are happy our team moved you to another room, we are sorry for the lack of amenities you experienced there. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cle... read more
Not clean smelled awful a thin sheet to sleep with.
Business response:
George, thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The service of the staff at check in was okay, check out staff member was friendly and which was appreciated after spending the night in a filthy room, dirty walls, counters, clogged sink, disgusting toilet with urine and hair on/in it. Bed skirt had some localized unknown white residue of sorts on it (who knows when that was changed last) I checked in, was exhausted and simply wanted to rest well for the night, but due to the filth I wound up grabbing all of the clean towels from the bathroom (thankfully, those smelt like t... read more
Business response:
Allie, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Worse than motel 8 This hotel was horrid! The website says you can pay cash for a room but at check in they required using a credit card and said they changed their policy a year ago and it shouldn’t state that on the website. So it wasn’t a big deal and didn’t think much of it. In the room, we didn’t have a tv remote, trash cans, towels were stained and hair was on the bed, and the toilet would spray water every time it was flushed. The hot water didn’t work and when I called front desk to bring it to their attention, the m... read more
Business response:
Denielle, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Wouldn’t return Security is questionable, we saw a creepy lady sitting on a foldable chair between cars in the parking lot at 10:30pm and 7:00am doing nothing. Room door wouldn’t autolock from outside. Facet in bathtub was continuous dripping. Two of the three lamps in room didn’t work. Hallway smells like cigarettes. Complimentary breakfast was a joke.
Business response:
Thank you for your review. We apologize for the problems you experienced during your stay. Your feedback has been shared with the concerned teams, and we're taking appropriate steps to prevent these issues from happening again in future. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.