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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Non smoking room was smelling like an ash tray and they would not change the room - just ignored our calls and was too late so ended up staying Dog poop smeared in the front of the hotel and all over the parking lot
Business response:
Thank you for your review. We apologize for the smoke smell you experienced in your room and for not being able to resolve the issue to your satisfaction. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us an opportunity in the future to provide the ... read more
Shady characters in the hotel. Too loud environment
Business response:
Thank you for posting a review of your stay. We apologize you were disturbed by noise from other guests of the hotel. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will consider giving us a second chance the next time you are in Elk Grove. Sincerely, Hotel Management
Check in was rough. Girl behind the desk could care less. Walking up to the room, it smelled terrible. Like wet dog, urine, trash. Going into my room, the door handle didn't work. Had to literally RAM the door open. Room was fine.The TV stand was melted. Took a picture to make sure I wasn't charged. Went down to eat breakfast before a long day of travel. The "breakfast" was literally on an end table across from the front desk. It had coffee, granola bars, packaged muffins and oatmeal packets. Thats it. The website says break... read more
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Do not stay here. Very dirty place. Moved rooms due to bed bugs. Only cold water no hot water worked. workers are unprofessional no help At all. False advertisement. Their queen beds are full beds. Breakfast is nasty.
Business response:
Dear Allan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I did not enjoy property. Asked for non smoking. Clearly from the smell it was a smoking room, or somebody smoked. The guest were all a bit shady. Did not feel safe.
Business response:
Thank you for being our guest. We are sorry for the smoke smell you experienced in your room and that ruined your stay. We have asked our housekeeping team to deep clean the room to remove the odor. Also, please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Don’t stay here Terrible conditions. Room smelled like Urine, and I had to be changed around 3 times. I hated the stay and want my money back.
Business response:
Stan, please accept our sincere apologies for the issues you experienced in your rooms. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.