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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Review of Extended Stay in Elk Grove Overall, location was great, staff was helpful and nice, Room was a little dirty, plug and light did not work, kitchen/stove light did not work, stick to move drape was broken, windows were filthy and we expected to have ice trays and dishware/etc in room without having to go and ask for it.
Business response:
Mario, thank you for choosing our hotel. We apologize for the inconvenience you experienced as we take pride in delivering a well-appointed room for all of our guests. Your feedback has been shared with every department involved, and we are working hard to ensure such mistakes don't happen again going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Tv did not work. Only one wash rag in room although two of us. Wall damage already there. Mainly, ground floor room requested early in the day. Early check in also requested. We did not arrive early; was about 3:30pm. A ground floor room was not going to be available for several hours. We accepted a second floor room instead. Last time we stayed, the elevator broke down. This time it did not but would have been more than an inconvenience since one of us is recovering from foot surgery. There was also damage to the dresser we... read more
Business response:
Thank you for choosing us for your needs. Although you liked certain aspects of your stay, we apologize for the housekeeping and maintenance issue. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and rooms to make their stay a comfortable one. It was a pleasure hosting you, and we look forward to serving you again at Extended Stay America. Sincerely, Hotel Management
Heater did not work The heater did not work. Me and my family were very cold all night. I called and front desk never answered my phone call so I left a message with the message operator and the front desk never returned my call.
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We are very sorry and hope you will consider sta... read more
Excellent location, facilities, and staff. Nice restaurants, and activities in the area.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
I didn't like the place was not clean like you see in the pictures. The place was dirty, but look like do not have enough staff.
Business response:
Thank you for sharing your feedback. Although you liked certaIn aspects of your stay, we are sorry for the cleanliness issue. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Loving it. Thank you 😊. We are happy to stay here
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,408 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.