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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front dest service was very slow. Wifi is not much quicker. Bare bones room. All rooms have kitchenettes but they are stripped bare, giving the feeling of living in an empty space. Not even a glass for water. No in-room coffee, only 3 hangers in the closet. Breakfast consisted of a paper cup of coffee and a packaged bun while standing in the lobby.
Business response:
Aly, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival and are sorry for that our breakfast offerings weren't to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you'll choose ... read more
Fair No temp control for room Bathtub stopper broken Very clean
Business response:
Lee, thanks for sharing your review online. We are pleased to read you had a good stay with us and that our offerings were to your satisfaction. Your feedback has been shared with the maintenance team to review and action. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Will book again Friendly and attentive staff. The room was clean and very comfortable to live in.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room problems The room had several lamps not working. The TV didn’t turn on the front desk came by to fix and couldn’t figure out why we then figure the problem and fix it ourselves.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
There was a young lady named Melissa very helpful would definitely go there again for such great customer service
Business response:
Thank you for sharing your gracious comments about the outstanding service you received from Melissa. She has a great passion for providing excellent hospitality, so we are pleased to share your wonderful compliments with her. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
very clean room, nice amenities. .Limited cable but free wifi. the water temperature even in the sinks would never get above luke warm, so the shower was pretty cold, and washing dishes without hot water was not pleasant, all the time with no way to adjust this. The first night there was about 20 cars who had their windows randomly smashed in however staff said this was a rare occurence.
Business response:
Thank you for being our guest. We're glad to know you liked your well-appointed room and that overall you had a pleasant time with us. However, we're sorry for the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with the concern team, and they are reviewing and fixing the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Hung, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,409 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.