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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
DeShawn, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Service was poor but the room was very nice. Only stayed one night for a wedding.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us and liked your well-kept room. However, we are sorry for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I liked that there was kitchen area. The only problem was there was no plates or silverware. I had to call down stairs to get some.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad you liked your well-appointed room and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Richard, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Place needs an overhaul Good price, staff very nice. The condition of this Extended Stay seems tired and worn out. A small area around the front desk, people hanging around the lobby at all times, not an area I felt was private when doing business at the desk area. Wish I could leave a better review. Like I said the staff was very nice though.
Business response:
Thank you for choosing to stay with us. We're glad to know you were impressed with our affordable rates and that our you liked the service provided by our staff. However, we're sorry for the inconvenience you had while you were here. We have discussed your feedback with our front desk team make sure future guest do not encounter the same issue. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
My only negative was that the hallways smelled of smoke, which carried into the room
Business response:
Aileen, although overall you had a pleasant stay with us, we are sorry for the smoke smell you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
It smelled so bad in the hotel, in the hallways and in our hotel room. Gross!! I felt like I was staying in a hole in the wall cheap ass motel. Not staying here again.
Business response:
We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Was a little disappointed didn’t have kitchen stuff and breakfast in am was all packaged food.
Business response:
Carly, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Please know to ensure the cleanliness of kitchenware they are kept at the front desk. Also, we will share your feedback with our Brand Leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.