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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room problems The room had several lamps not working. The TV didn’t turn on the front desk came by to fix and couldn’t figure out why we then figure the problem and fix it ourselves.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
There was a young lady named Melissa very helpful would definitely go there again for such great customer service
Business response:
Thank you for sharing your gracious comments about the outstanding service you received from Melissa. She has a great passion for providing excellent hospitality, so we are pleased to share your wonderful compliments with her. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
very clean room, nice amenities. .Limited cable but free wifi. the water temperature even in the sinks would never get above luke warm, so the shower was pretty cold, and washing dishes without hot water was not pleasant, all the time with no way to adjust this. The first night there was about 20 cars who had their windows randomly smashed in however staff said this was a rare occurence.
Business response:
Thank you for being our guest. We're glad to know you liked your well-appointed room and that overall you had a pleasant time with us. However, we're sorry for the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with the concern team, and they are reviewing and fixing the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Hung, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management
The refrigerator would not get cold. The TV remote control needed a battery, But the kitchen floor was not sticky like my last stay there.
Business response:
Gary, thank you for being our guest once again. Although overall you had a pleasant stay with us, we are sorry for the problems you had in your room. Your feedback has been discussed with our maintenance team, and they are checking and fixing the issues you mentioned immediately. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The woman staffing front desk during check in was really nice. But the room was subpar and not very clean. Luckily I only stayed here for two nights, but I would not be able to stay here for more than that. I felt gross. Our bathroom sink was clogged and we had to use the kitchen sink to brush our teeth.
Business response:
Thank you for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.