Extended Stay America - Sacramento - Elk Grove

Business response:

Becky, thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with the ambiance of your room and that you had a pleasant time with us. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are glad to know you were impressed with our associates and that you also liked your fully-equipped kitchen. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It feels so good to know you were impressed with your well-maintained room each time you have been here. Thanks for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to voice your concerns. We apologize for the unpleasant experience. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance ... read more

Business response:

Thank you so much for this awesome review and the compliments regarding your stay. We strive to make our guests' travel needs as easy as possible, and we are glad we could assist you. Thanks again for choosing Extended Stay America, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the excellent service provided by our staff and that our location was convenient for you.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Lee,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. ​Sincerely, Hotel Management 

Business response:

Mary, thank you for staying at Extended Stay America. We are delighted to know you were impressed with our well-maintained property and that our location worked well for your needs. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management