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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No había personal que nos atendiera, no tenían jabón para las manos ni shampoo todo un caos la propiedad
Business response:
Dear Ana, Thank you for taking the time to write a review of your stay. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Upsetting Staff was great. But toilet was dirty and blankets and floor had fresh blood on it. We were never moved to a new room
Business response:
Dear Ericka, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Second floor hallway smelled terrible, room smelled bad, bathroom smelled like cigarettes (was a non smoking room). There were dirty socks under the bed on arrival.. carpet heavily stained and sticky.. would NEVER stay here again.
Business response:
Dear Jennifer, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
The room smell bad. Breakfast is awful. No hair dryer provided.
Business response:
Dear Guest, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this matter to our attention. Your comments have helped us identify areas for improvement, and we will take appropriate action. We hope to show you the exceptional experience we are known for during your future visits.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.