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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of noise at night by random people hanging around the property and in the hotel. Last night at 12:30am there appeared to be a battle between two groups of people right under my window. I was pretty scared based the screaming and threats to one another. Does not feel too safe. Bunch of rift raft.
Business response:
Dear Laura, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The staff were friendly and helpful and that’s where anything positive ended. I got into my room and the water was running from the bathroom tub faucet, not dripping… running, even though it was all the way in the off position. I could not get the TV to work and when I called the front desk she came to look at both, could not fix the bathroom issue but was able to get the TV to work by using a different outlet because apparently the one it was plugged into was not working. The room was dirty and kind of smelled like someone ... read more
Business response:
Dear Lauren, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, prevent a recurrence, and enhance the overall quality of our services. We hope you will give us another o... read more
Bare bones Nothing in the way of accoutrements. No coffee maker, no shampoo, no clothes hangers, no Kleenex.
Business response:
Dear Michael, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We take your concerns seriously and will address them effectively for future improvement. In the future, please know that our front desk is staffed around the clock and will always be hap... read more
We couldn't do our trip due to e getting Covid
Business response:
Dear Courtney, We are sorry to learn about your circumstances and certainly understand that you were not able to stay with us this time. We hope to accommodate you during your future visit with us. Thank you for taking the time to leave this review, and we wish you all the best.Sincerely,Hotel Management
Disgusting Dirty wasrude we left, around 2am that bad there was bad out side
Business response:
Dear Zeb, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Man... read more
They gave me noise room which I had to switch room on middle of the night.
Business response:
Dear Kyaw, Thank you for your review. We are sorry for your disappointment with the noise and for not having a relaxed and comfortable holiday with us. We will note your feedback, as we always want to know how to improve our guest experience. Our front desk team can help you improve your time, as we understand that a comfortable and good night's rest is essential in a hotel experience. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
terrible "breakfast", run down property, no coffee in room, unfriendly staff
Business response:
Dear Jane, Thank you for taking the time to share your review. We sincerely apologize for not meeting your anticipations regarding the services, complimentary grab-and-go breakfast, and the property's condition. Guests' satisfaction is our utmost priority, and we regret falling short during your stay. We will strive to enhance the overall experience in the future. We appreciate your insights and hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing this to our attention.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.