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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good very dirty. there were spiders and cockroaches the sheets and mattress is very old we will never return
Business response:
Dear Claudia, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Arrived about 9PM, nobody would or could check me in for 30 mins, staff hardly spoke English and that was just to get my key. 30 mins after I got my room, took a shower and the front desk worker and a security guard knock on my door saying I was flooding the room below. There were people yelling and fighting through the evening and early in the morning people were shouting on the front balcony.
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Will not be a returning customer Pros- cheap for a quick one night stay. Easy & fast check in with staff. Lots of close by fast food restaurants. Cons- I did not feel safe walking to my car at night because there are a lot of people just hanging around outside smoking pot/cigarette. The counter in our kitchen area of our room was super sticky. Complimentary shampoo is available upon request only. The bed was uncomfortable and the frame was not nailed to the wall. The TV did not work.
Business response:
Dear Chee, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay. Nevertheless, we sincerely apologize if the issues detracted from the perfection of your experience. We wish to emphasize our unwavering commitment to prioritizing the safety and well-being of all our guests, and we maintain round-the-clock security on our premises for everyone's protection. We will follow up regarding these matters and take appropriate action to ensure a more w... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.