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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need a pressure wash. Kinda dirty smells like dog! Noting a good ole pressure wash won’t fix
Business response:
Dear Kamisha, Thank you for your feedback. We appreciate your comments regarding cleanliness at Extended Stay America. We will address the concerns about the smell and ensure our maintenance team is informed. Your input is valuable, and we hope to provide a more pleasant experience on your next visit.Sincerely,Hotel Management
Lightning in the parking areas was not good. Area looked a little seedy. Bed was hard and noisy. Looked nothing like the pictures online. Floors were dirty. Could hair on the towels.
Business response:
Dear Ricardo, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. We look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
When I checked in the man at the front desk was rude. My room was disgusting. The only thing they did in the bathroom is put new soap and towels. It had not been cleaned. There was certain kinds of hair in the sink and the counter and toilet definitely had not been cleaned. The chair had crumbs on it and the comforter (which usually don’t get cleaned) had something on it. I left my room got a few hours, and when I came back my key card didn’t work. I had to wait 20 min for the receptionist to get off her lunch break and fix ... read more
Business response:
Dear LEEANN, We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, we are disappointed to learn about the issues you encountered with the room key. We take this matter seriously and will look into this further to prevent similar situations in the future. Your comfort is our... read more
The people that were in the hotel
Business response:
Dear Napoleon, We appreciate you for leaving your feedback. We apologize for the difficulties you experienced while with us and appreciate you bringing this to our attention. Thank you once again for choosing us. We hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
Nice
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.