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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing good to say. I will never stay here again
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dump.
Business response:
Mike, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Xavier, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I arrived on Saturday, June 9th, early morning (between 7am-8am) and looked around. The facilities and property were extremely filthy. There was litter and bags of trash, mattresses, left on the property. The trash enclosure was left open and you could see that the area had not been cleaned up. The trash containers on the property were overflowing and had not been cleaned out.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
COCKROACHES!!!! This hotel it the worse extended stay I've ever stayed in kids running up and down the halls carpet filthy. kitchen floor has white shoe marks from someone not me and the worse part is that they have cockroaches at first i saw a small one i can understand stuff happen but now im starting to see big ones now im freakin scared i cant wait until Sunday to check out of here and never look back......im so happy i work until 3am tonite i might just pack up my stuff and sleep in my car.....this is jus disgusting a b... read more
Business response:
Tasha, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Ghetto and broken down. Lousy... the bed frame was off the wall the phone barely worked, looked dirty,no TV remote not that the TV worked anyway..service sucked waited over 3hrs for a plunger, there vending machines were broken... wont br staying there again
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
It was uncomfortable it smell and broke out into a rash in the middle of the night because of bed bugs ,few days later I got a Refund the Manager was so understanding.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horrible ! Oh am G the worst ever! Don’twastemoney Trash on every stair case !!! For 2 days! I’m talking flies and cockroaches !!! I almost died from the smell. My room had no towels and no bedsheets!!!!!!!!!
Business response:
Luiza, thank you for evaluating your stay. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We are also pleased to say that towels and linens can be exchanged at the front desk anytime and are complementary. We apologize if it was not informed to you at the time of check-in. Thanks again, and we hope to welcome you... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.