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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't stay because they don't accept U.S currency
Business response:
Thank you for choosing us. We are sorry you were unhappy with our hotel policy. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you consider staying with us again soon. Sincerely, Hotel Management
El hotel no tenia datos de mi reservacion. tomo aprox una hora para asignarme una habitacion. despues de viajar por masde 8 horas, lo ultimo que uno espera que la reservacion previamente pagada no existe.
Business response:
Thank you for being our guest. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are reviewing this incident with our team members and ensuring such issues are handled more diligently. Thanks for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Booked hotel and not even an hour later got a call saying hotel was overbooked and my room was not guaranteed and had to cancel
Business response:
Gabriel, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Floors were filthy along with most surfaces in the room. There was broken glass in the flower beds all the outside trashes were over flowing the entire time we were there. There were large gaps under the doors and missing weatherstripping so hot air just came in. Non of the drains really drained effectively had to turn the water off in the middle of my shower and just to rinse a cup in the kitchen the sink filled. The cabinets fridge were dirty and the fridge was not cold upon arrival.
Business response:
Thank you for the review of our hotel. We apologize that you experienced so many difficulties during your stay with us. Please be assured that we have shared your feedback with our housekeeping team so that they work more diligently. We have also addressed your observations with our maintenance team to identify and fix the drainage problem you had in your room. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
READ THE REVIEWS BEFORE CHOOSING. VERY SUBSTANDARD It was the worst experience I’ve ever had with Extended Stay America. The area is a very bad part of town that I was not aware of,very low income and drug & prostitution. Every body around me smoke in the room. They were short of staff and my room was not cleaned even once as was scheduled. No sanitary stuff like body wash and so on in the room. Next time I’ll be more vigilant in choosing a hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not very nice place. Staff was very nice but trash was piled in the stairwells, very dingy room. Bed was comfortable but glad I was only there for one night.
Business response:
Thank you for choosing us for your overnight stay. That being said, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
"Ick" It was an unmitigated disaster. I felt threatened and unsafe every time I went out the door. I felt my room might be broken into any time I left. I felt my car might also be in danger. #1 I was on the third floor. The elevator was broken and only went to the 2nd. #2. It was not a hotel but rather rental units for low income people. There were cat and dogs living there. #3. The outdoor hallways were dirty. One stairwell smelled like urine. The stairwells also had trash containers the were overflowing with trash with ful... read more
Business response:
Stephen, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.