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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfactory The room smelled of marijuana, there was no comforter on the bed. Trash on and all around stairwell, broken elevator, person throwing up over the balcony. Overall unsanitary conditions.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Serious matter! Let's just say when I walked in the room the first 2 minutes, I killed 6 and I mean 6 crocroache. Flys were buzzing the room and there was a big puddle of water on the floor leaking from the fridge. Crumbs, all over the cabinets. Only one pillow on the bed! Just horrible. I've been a guest at many hotels but this was by far the worst. Front desk did not even apologize or find a solution to resolve this issue. She try insisting another room and I'm very surprised it was all sold out with these kind of conditio... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Managment
Worst hotel experience ever! I checked in and automatically felt like I was checking into a skid row dive of hotel. Past experiences with extended stay have always been great, but this is the worst hotel stay ever! For starters my tv remote did not work and my room had no towels. Room looked like it was cleaned in a rush and toilet seat had urine stains you can see if you tilt the seat in the light. Hotel front desk lacked personality and looked like he was from skid row himself. I felt robbed.
Business response:
Robert, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
When we got there our room was not clean. There were some crazy people outside at 12am. Someone left a soda in one of the shelf. No hair dryer.
Business response:
We apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. Please note, hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will give us another chance to make it up to you. Sin... read more
Not a good experience. Did not feel comfortable or cozy. Did not have enough standard towels or toilet tissue, rooms were not too clean, I saw a roach in my room, drug utensils in the trash can outside of the room, Didn't feel to safe. The hotel staff didn't seem to professional, etc.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
No accommodation for my needs Medical reasons made downstairs room necessary. Not available, no effort made, so I left. Smoking people on upstairs walkways, as well as hanging around lobby. Creepy feeling. Nothing pleasant to write. can not comment on cleanliness or comfort
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We are concerned about your experience regarding cleanliness and have immediately brought this to the attention of our housekeeping for review and action. We would love to welcome you back and provide you with the room of your preference on your visit. Sincerely, Hotel Management
Never Again Dirty rooms, smell of cigarettes, bunch of homeless people living there, awful beds and the list goes in and on. I would never stay there again and wouldn't even recommend this place to my worst enemy.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Filthy dirty Filthy motel inside and out, disgusting. Clerk took my dl at check in, later I was checking my wallet and realized I didn't have my dl. Stressed because I was flying in the morning, I checked with the front desk he had it in the drawer but never bothered to call me to say he had my license.
Business response:
Thank you for feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, ... read more
the Meth lab Hotel Saw people making Meth and hookers all over. got my money back and found a new hotel never again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.