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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AWFUL no continental BREAKFAST no cooking facilities no drinking glasses Un safe area. the nice facilities r 5 miles away THIS ONE IS IN THE GHETTOS IDEA. DON'T GO AT NIGHT THURS FRI OR SAT
Business response:
Connie, we apologize our facilities were not up to your expectations and the inconvenience these caused. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Really unhappy no sleep I have stayed at other extended stay America’s but this one was the worse. Paint on rm 208s floor, dresser and walls. I had 3 towels total also no extra tp anywhere. Almost forgot I had no remote control for tv. Also the cleaning of my rooms ac unit while I was trying to rest as I have had multiple back surgeries was very inconvienent.
Business response:
Vincent, we're sorry you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and we are taking appropriate steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Grimy motel room Huge black mold covering wall next to shower. Clogged toilet that staff wouldn't fix. Burn Hole and stains on bed sheet. Absolutely disgusting room.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
I was very unhappy with this hotel. The staff was not helpful at all. I paid for 2 rooms one of them had no towels and the other one was not cleaned at all.
Business response:
Melissa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Asha, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible service and sold out I drove from a far and when I got there they said the hotel was overbooked and sold out
Business response:
John, we apologize for the issue you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Totally run down furniture Really disappointing to find a room with furniture in such bad condition. Also very limited internet and tv options
Business response:
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with our facilities. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Don’t do it!!! Never again! I was calling for hours and no one answered to let them know I would be checking in late and when I spoke to someone else that didn’t work at the hotel they told them they would let the hotel know I get there and no one is there they didn’t have any more rooms left and I had a reservation it was terrible!!!
Business response:
Shakira, please accept our sincere apologies for the reservation and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
The customer service was fine. The problem is the room we had was dirty nasty like it was half way cleaned. I will never book there again.
Business response:
Taylor, we apologize that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.