This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Fleas in sink, generally dingy, toilet didn't flush well, wifi didn't work.
Business response:
Thank you for your review. We certainly apologize for the issues you encountered which led to a disappointing stay. Our goal is to deliver clean and well-maintained accommodations to our guests, and we apologize falling short. Your concerns will be addressed to our entire team to revisit our procedures so that our future guests do not experience the same. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
Avoid if you can! Found a pair of pants between mattress and box spring gross! Faucet broke in bathroom, clearly the cleaning staff found it as it was fixed after we returned to the room, however the staff clearly did not clean, as the beds were unmade and the trash had not been emptied, which leads to the question of why were they in the room? Hotel has residents who leave there on a permanent basis. Room felt dirty, went to the store wipe down surfaces with bleach wipes. Horrible!
Business response:
Andrea, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General M... read more
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Very dirty inside and out. Elevators are disgusting. Hair in shower room smells. Wont be staying there at all.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.... read more
Ok for the money Not all that great ok area.
Business response:
Thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent experience and we hope to have the chance to prove it to you on a future visit. Sincerely, General Manager
People live here ,it's like a ghetto Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Sacramento - Northgate and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Terrible place to stay no staff at front desk I arrive at 11 pm the staff were already gone. An emergency phone located on the side of the hotel is absolutely useless. If one's like the smell of people smoking grass or walking uge dogs that is the place to stay. Consequently, I had to look for a place to stay. To make matter worse the staff have the audacity to lie to expedia and wanted to charge me for a no show for the 3 nights, while it was them who were not present. Unfortunately for them I had a 3 way call.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Do not stay here Dirty. Can't even get in to the lobby. Check in took half an hour. Horrible service. Lousy room. Stay somewhere else. Couldn't leave soon enough.
Business response:
Eliza, please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.