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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad Very bad... i live in waterford ca n had booked 2 rooms at this extended stay hotel in sacramento online with expedia, i got confirmation for both rooms that it has been successfully booked, we drove 2 hours 2 sacramento to attend a family function , i hav a 2 month old baby and when we went to check-in at the hotel, the hotel staff at the main desk named Jonathan made us wait almost 30 mins to go check on availability only to come back and tell us that there are no rooms available, we asked twice but got same reply... read more
Business response:
Namita, please accept our sincere apologies for the disappointment you had with your reservation and the inconvenience it caused to you. Also, we apologize for the wait-time issue. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t make such mistakes going forward. Please give us an opportunity to regain your trust and earn your highest marks. Sincerely, Hotel Management
Don’t Never Stay I booked a smoking room when I form to the property they were all out. Then I was placed in a room that had smelled of a gym locker room. The front door jam had gaps in it and the cold air from outside came in. The base of the front door had a metal base that was loosely fitted and could be a hazard room 211. The staff was not apologetic about this and I will not be staying there ever again. Hotels.com should not recommend this place at all!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Pardeep, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This hotel made me feel very uncomfortable, I was highly considering going to a different hotel
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Not worth the money Bed sheets are not clean there was no pillows I requested some but never recieved poor customer service
Business response:
Eduardo, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Zero Star Experience This is the worst lodging experience I've ever had! Dirty, stinky, garbage everywhere!
Business response:
Thomas, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return t... read more
Just poor service and attention to detail. Unprofessional staff. Room want cleaned properly. Asked for non smoking. The room we got smelled like so much smoke that my wife who hasn't had an asthma flare up in years, flared up. Called the front desk three times without and answer. Finally decided to walk to lobby. No employee in sight. When back to room. Waited 15 more minutes. Called again. Afterwards, packed up my wife and infant, left and checked into the Four Points Sheraton.
Business response:
Thanks for taking the time to review our hotel on TripAdvisor. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Locked out of room guest at 1 in the morning Was an awful experience was locked out of my room after returning from concert at 1 in the morning had to sleep in another room with none of my personal belongings, scary guests and smelled of urine, window in my original room was broken was afraid someone could go in still my personal belongings didn't sleep a wink at this place very unhappy experience ..needs a new update ALL the way around . I was refunded the cost of my room thank you but I would not be returning back here aga... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. We value your feedback and have discussed it with the entire team in an effort to improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Customer service was horrible won’t stay there again! They should be ashamed,
Business response:
Monique, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.