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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms dirty and over priced. Roaches holes in comforter and only 1 pillow on the bed. This is not a place for families. Looks like there nothing but drug dealers addicts and hoes at this hotel does the owner even care??? I check in than check out this place is horrible!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Basic blah! The only redeeming thing in our stay was Gabby the office clerk. Everything else was lousy. Towels were stained or had holes. Toilet needed to be replaced. No dishes or other items you'd expect at an extended stay place. Foul smells came from all over. Dirty concrete stairs and walk ways. This could be nice but its been neglected for way too long.
Business response:
Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel M... read more
HORRIBLE!!!! It was one of the most horrible experiences I have ever experienced staying at a hotel!! Be careful when booking a reservation you'll get a confirmation number get to the hotel and get told we have no rooms available. The night shift front desk needs to go back to customer service. She was one of the rudest people I have encountered and she didn't care if I found a room .
Business response:
Please accept our sincere apologies for the reservation and service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Dirty hotel Hotel is dirty. Trash everywhere include stares. No breakfast. Lies about everything.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another opportunit... read more
This hotel is horrendous We checked in late to the front desk staff rudely speaking to someone on the phone telling them to stop overbooking them and another couple in the lobby (if you can call it that - a VERY small room) stating they had booked a room but were being turned away. The lobby was dirty and rundown. The carpets looks like they hadn't been cleaned in months. Nothing like the photos. We checked in and thankfully they still had our room - we were told that it was two double beds. My husband and I are not small ... read more
Business response:
Jackie, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very dirty hotel The rooms are very run down & dirty. Bath room sink & tub looked like they hadn’t been scrubbed down in months. It was more like a mini apartment building with quite a few people living there that might have been on some type of public assistance. Hotel grounds were not kept clean.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible! We ended up leaving due to the drug traffic with in the hotel. I would not stay there or recommend staying their for anyone!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Avoid this stay if you expect respect or cleanline First time I booked here I had to wait 1 hour or longer, only to be placed in a filthy room with no microwave or remote. 2nd time I booked the same thing happened as if it was done on purpose. I asked for a refund and 6 days later no refund and when I came back they locked me out .. before they hung up on me. They don’t answer guest calls , and they staff is ghetto, dirty and unprofessional. The police were there on my second stay , and they also were being audited. They hal... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The worst ever I spent all of 5 minutes in the room before I was ready to check out. When I first got there, the room was not ready, which I was okay with. But then I was told that there were no housekeeping staff available and that they had hired a random crackhead off the street to clean the room. We got into the room and there were no towels and the bathtub was disgusting. While I walked to the office to get some towels, my boyfriend tried to use the bathroom and when he flushed the toilet, it flooded the room. At that po... read more
Business response:
Alisha, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.