This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Computer Shutdown should not be charged The manager alerted me real quick that I was at the wrong location and wouldn't even accommodate me a room anyway! Instead, he said I had to call Hotels.com to make the changes of location even though he knew their computers were down! So I could not change the OR cancel because of the inconveniences of the computers not being able to pull up my reservation!! So I went to Travelodge on Micron a few miles down the road in Sacramento, CA and they greatfully gave me reservation for the TW... read more
Close to I-80. Rooms dirty, roaches, bathroom not clean. Garbage beneath outside steps overflowing.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We value your observations, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Extremely dirty, the room was not clean. However, the staff did try to accommodate by cleaning pubic hair out of the tub. But the over all stay wasn’t the best. I more than likely won’t choose another extended stay in the future.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. On a positive note, we are happy to know our staff was attentive to your problem. Please revisit us so we can make it up to you. Sincerely, Hotel Management
not a good place to stay in, people up all night making noise, kids running around, alot of sketchy people makes it more unpleasant
Business response:
Thank you for choosing our hotel. We are sorry for the noise issues you had and regret the inconvenience it caused. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The room was old and had dust hanging off the ceiling, it smelled terrible, old and moldy. There was still some dirty spots on the floor and the shower curtain was moldy at the bottom
Business response:
Leah, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
There was Cockroaches in my damn room!!!! It was the nastiest hotel I have ever stayed in never had that experience.
Business response:
Thank you for being our guest. We apologize for the roaches you encountered in your suite. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upset I was not satisfied.when I got to your property and checked in I went to the store I came back a d went to the office to get my dishes I was told that there was no pots no dishes.i am a heart patient. I had to go and buy pots and something to eat on and silverware .I should not have had to do that.
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.