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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dont expect much dirty sketchy neighborhood, Mexican restaurant 524 next door i do recommend,
Business response:
Jonas, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I pick this hothel because I stayed at other Extended Stay before and was nice but this one was outdated, old and broken fourniture. TV control remote didnt have batteries. Elevator was not working. Microwave didnt have the glass plate and there was a cockroach inside. When we got there some couple was fighting and the next day cops came to room next to us aroung 1am.
Business response:
Jose, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Friendly staff.
Business response:
Tracy, thanks for sharing your feedback online. We are pleased to know you liked the service provided by our team. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Shower didn't drain well. Lamps, carpets, everything looked dirty and run down. Garbage accumulating everywhere.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Gabby at the front desk has made my 2 separate stays very pleasant. I will continue to book at that location because of her and the pricing
Business response:
Linda, thank you for being our guest at Extended Stay America. We are delighted to know you were impressed by the service provided by Gabby and found us to be a good value. We will be sure to share your compliments with her for taking good care of you. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management
Arrived to a locked lobby where we were let in like a jail. Staff was rude. Room was dirty. The carpet was terrible stained and sticky. Water from tub took long to drain. No phone in room. No iron, no blow dryer. Cops were there at 2 am and dogs barking till am. Was on hold for 45 min. On personal cell to speak with office- no luck- all we were told told is to call manager on Monday this place and staff are horrible.
Business response:
Monica, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Lawrence, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.