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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was dirty was ghetto don't suggest to stay..........
Business response:
Jac, our promise to our guest includes a commitment to providing a clean, fresh environment, and we are very sorry that it did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Thank you for your constructive feedback, and we hope you will give us another opportunity to leave you with a much better impression of our hotel. Sincerely, Hotel Management
Place sucked
Business response:
Pamela, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
no paper tissue, hair blower, cups or glasses. no coffee pot. bed sheet is old and worn out. people hang out in parking lot
Business response:
Thank you for being our guest.We are sorry your room did not have the amenities you needed. We have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them.We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the area. Sincerely, Hotel Management
To expensive for the price you charge. The free breakfast was cheap too!! Rooms were updated only on blankets. Smelt like cigerettes. Supposed to be non smoking rooms. They stunk
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The rooms need to be updated and remodeled. The room was not cleaned very well.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Your feedback has also been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Will not stay again Hotel is very dirty looking. Stains on the walls, floors chairs. Really run down. I checked in and the door handle was broken, could not lock the door to the room. Once I got into my room, there was no sheets on the bed. The towels where half folded, not sure if my room was even cleaned from the last person.
Business response:
Lisa, thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
This room had dirty floor, bed linens were wrinkled, bathroom towels stained, bathroom handbasin all dirty. Sticky floor. I wasted my money on this hotel. Very devastating
Business response:
Shalini, we sincerely apologize for the oversights made while preparing your room and regret the inconvenience it caused. Our housekeeping team has been made aware of it to ensure we redouble our efforts before we exhibit accommodations to our guests. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Had a horrible time checking in and the room was filthy no towels and the female was rude ..
Business response:
Amber, thank you for your detailed review. Please accept our apologies for failing to deliver the professional service you should always expect from us. We are working to remedy this so your next stay will be perfect. It was also disappointing to know your visit was impacted due to the housekeeping issues, which made your stay uncomfortable. Your feedback has been discussed with the appropriate team to take corrective measures ensuring we deliver a refreshing room to all of our guests entering our doors. We appreciate your b... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.