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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I understand the need for safety and fire alarms, but a 4 am fire alarm that went off really ruined my rest for my big day in Sacramento. Never smelled smoke, and to my knowledge never seen or heard any signs of an actual fire. Also, old bar of soap left in the shower and boogers wiped all over the elevator walls.
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
There were bugs in the bed. I notified the hotel and the just said “sorry “. My stay was terrible and I got very little sleep. Being as I had to sleep in the reclining chair that didn’t recline andvthere was a dirty sock full of “something “ stuffed in the side. Gross. I would like a complete refund.
Business response:
Douglas, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Shocked by no privacy. Stay was decent but the night I checked in I asked to be checked out late, which was noon. The next morning my door was knocked two separate occasions, as told them I arranged late check out when I checked in. 30 mins later front desk barged in my room without letting me open the door. Very rude, as I could of been unclothed getting out of the shower. Very unprofessional and shocked.
Business response:
Brian, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
When I booked this room I booked for two double beds. Upon checking is I was told they over booked and only had a king available and I could take it or go elsewhere. They brought in a roll away bed that was unusable. The overall condition of the room was very worn with burn marks on the bedspread and carpet. The chair looked extremely dirty and the halls smelled of cigarettes
Business response:
Nancy, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the housekeeping issues which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Mary, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was awful- I don't even think my room was cleaned! I actually left and went to another hotel.
Business response:
Thank you for leaving a review. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping team are underway to ensure this does not happen again. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Internet a joke dirty rooms Room was dirty, internet was laughable(6$a day for upgrade lol), the shower smelled, I the front desk we did fine, but overall I would mot stay again.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our internet charges and for the cleanliness issue, you experienced in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Terrible cleaning service Dirty room, filthy sheets been used and remade, pubic hairs in sheets and fowl odor, floor, bathroom highly dissatisfied
Business response:
Shaun, tthank you for your feedback. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this ar... read more
Roach motel with Prison amenities Comfortable night besides the fact the there are roaches. Reported to management. There response was they would discount 20%. The also have a TIGHT grip on kitchen amenities you can only check out 1/person, no extra cup, etc. Possibly prison like. They only issued 1 wash cloth, of course we needed to check an additional one out. We will bypass roach pics.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you had in your room and for the poor service you received. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.