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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Does not look like pictures online.
Business response:
Dear Tanya, Thank you for staying with us and for reviewing your experience. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
I was on a overnight business trip. The first room they gave me the key did not work. I had to try it twice then I told them just give me another room. There was no room service had to go and get my own dishes from the front desk.
Business response:
Dear Leshawn, Thank you for your review of your stay. We apologize for not meeting your expectations during your time at our hotel. we understand the importance of a reliable key card system and will look into this further to prevent similar situations in the future. Also, please know that to ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly g... read more
This property is in desperate need a deep deep cleaning. The only good thing about my room was that the bed sheets were decently clean, but the room and the hotel itself is a smelly dump. The chair in our room was so dirty I had to put it out into the hallway because it looked liked someone literally had an episode of explosive defecation on it. The hallways smell like dirty gym socks and sweat. The hygiene level is so very poor. It is a shame because the location is ideal for shopping and eating. It could be a great place, ... read more
Business response:
Dear Lisa, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Nearly all door locks were tampered with, our door wouldn’t lock unless you lifted it while locking and then only half of the locking mechanism worked. Complained about other tenant noise every single day and nothing was done about that. Burn marks and strange smells. Free breakfast was only oatmeal packets and granola bars
Business response:
DearRachel, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to clean and well-maintained accommodations. Please be assured that we have taken your concerns seriously and have communicated them to our team for a thorough review and appropriate action. Also, we regret the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and w... read more
We had a reservation and our party got there after midnight and they would not give us a room. How do we go about getting a refund?
Business response:
Dear Rachel, We are truly sorry to hear about your experience with your reservation and check-in process. We understand how frustrating this must have been. Your feedback is important, and we will ensure it is addressed with our team to improve communication and service. Please don't hesitate to reach out to us directly if we can assist you in any way. We would appreciate the opportunity to make things right and hope to welcome you again in the near future.Sincerely,Hotel Management
Nope Rooms are horrid. They smell and aren’t very clean
Business response:
Dear Staci, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.