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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was not cleaned and we were checking in at 6:30pm at night. The front desk had multiple people waiting due to the same issue and one person said that there were no sheets on their beds and handed them a set to put on themselves. We cancelled and went somewhere else.
Business response:
Dear Guest, We always aim to provide a smooth and welcoming arrival; however, we are sorry to learn about your experience. The situation you described does not meet the standards we aim to uphold, and it is disappointing that this led you to seek accommodations elsewhere. Your feedback will be shared with the appropriate teams. We appreciate you bringing this to our attention. Sincerely, Hotel Management
The room lacked nightstands and dishes. In earlier stays, there were always pots, pans, and dishes available. This is my second stay at Extended Stay in the past six months, and I’m disappointed that these basic amenities are missing. I’m not sure what has changed with the chain.
Business response:
Dear Guest, Thank you for being a returning guest and for taking the time to share your observations. We’re sorry to hear that your recent stay did not meet the expectations set by your previous visits, particularly regarding in-room amenities. One of the things we pride ourselves on is our commitment to our guests and our ability to convey our services and amenities so that every guest is well-informed at check-in. Therefore, we are very disappointed that our dishware policy was not communicated to you upon your arrival. We... read more
Did not stay here, this hotel does not accept Apple Pay and that was the only firm of payment I had available on my person.
Business response:
Dear Guest, We regret that your experience did not meet expectations and understand how this situation may have caused inconvenience. Guest input is important to us, as it helps guide ongoing efforts to enhance clarity and service. While circumstances did not allow for a stay on this occasion, we value the opportunity to learn from your comments. We hope you may consider us again in the future, as we would welcome the chance to provide a more seamless and positive experience. Sincerely, Hotel Management
Room was good for the price. Staff was great, my issue is with the booking. I booked a King room and was given a Queen room. When I asked the front desk they indicated they had no King rooms when I booked and the third party booking was supposed to let me know, which they never did. Again, good for the price, just very outdated, ceiling in bathroom was dirty and looked like it was bowed, dirty bathroom towels
Business response:
Dear Guest, We are glad to hear that you found the stay to be a good value and that the team made a positive impression. We understand how disappointing it can be when room arrangements do not align with expectations and when certain aspects of the space feel dated or less refreshed than anticipated. Your feedback is appreciated and will be shared thoughtfully as part of ongoing efforts to enhance clarity and overall guest satisfaction. We value your perspective and hope to have the opportunity to provide a more consistent a... read more
Hotel in desperate need of a remodel.
Business response:
Dear Guest, We understand how important it is for accommodations to feel comfortable and well-maintained, and we regret that the condition did not meet your expectations during your visit. Guest observations such as yours are valuable, as they help provide insight into how the property is perceived. Your feedback has been noted. We appreciate you taking the time to provide your comments and hope that future stays offer an environment that feels more welcoming and enjoyable. Sincerely, Hotel Management
The bed was broken, TV not working, the phone in the room didn't work, I had to walk down to the lobby to complain about everything not working. The room is outdated. I guess I got what I paid for,$125 for the night.
Business response:
Dear Guest, We understand how discouraging it can be when a room does not function as expected and when additional effort is required to seek assistance. That is certainly not the level of ease or comfort we want guests to experience. Your observations provide important insight and will be shared carefully with our team to support ongoing improvements. Please accept our sincere apologies for the inconvenience and disappointment you encountered. We appreciate you taking the time to communicate your concerns and regret that th... read more
The breakfast consisted of nutrigrain bar and coffee The room had cigarette burns in the bathroom The bathroom sink appeared to be falling apart The night staff was very concerning, did not give comfortable vibes The morning staff was very sweet.
Business response:
Dear Guest, We regret that the breakfast offerings did not meet expectations and that certain interior elements showed signs of wear requiring attention. It is also disappointing to learn that an evening interaction left you feeling uneasy, though we appreciate your recognition of the courteous and welcoming service experienced later in your stay. Please accept our sincere apologies for the aspects of your visit that fell short. Your observations have been addressed with the appropriate team to improve guests’ experience. Th... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,413 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.