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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid $125 for a room through Expedia. When I reached your location, a security guard was managing the desk and he could not pull up my reservation, I paid another $104 directly to your hotel. He assured me I would get my Expedia credit. That did not happen. Expedia has always worked well for me, this is the second time I've been double charged because a hotel does not know how to transfer my reservations from you directly to them. I pay less going directly to them anyway, if I need to deal with this, I'll just stop using E... read more
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for the experience you encountered. Your insights have been noted and will be communicated to the appropriate team. We value your understanding and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you rightfully deserve.Sincerely,Hotel Management
Outdated and dirty hotel. Took a 100$ deposit and never refunded me. Checked in on a 7 day stay and left because of the conditions of the property on the second stay. You get what you pay for.
Business response:
Dear Guest, Thank you for taking the time to share your review. We sincerely apologize for not meeting your expectations during your stay and regret any inconvenience this may have caused. Your feedback is invaluable, and we will ensure it is addressed appropriately. We hope you will consider returning, allowing us the opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
Too much freeway noise, couldn’t sleep. Place seems ancient!
Business response:
Dear Guest, We are sorry that your recent stay did not meet your expectations, and we appreciate you bringing these concerns to my attention. We understand how frustrating it can be to deal with noise, especially when trying to relax and get a good night's sleep. For future stays, we encourage you to request a room on the opposite side of the building, where it may be quieter. We’ll also explore further soundproofing options to improve our guests’ experience. Further, we are discussing with our maintenance team to keep the h... read more
We were stuck at the lobby for 2 hours at the check in because the receptionist couldn’t figure out how to work the system. Enough said…
Business response:
Dear Guest, Please accept our sincere apology for your concerns with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
We booked a room with two beds. Unfortunately, they did not have a clean room available for us when we checked in at 7 PM. Instead, we were given a king size bed for three people to share. The floor, where our room was located smelled like fried food because somebody had cooked in one of the room kitchens. Overall, the hotel was dirty and I would not staying here again.
Business response:
Dear Dawn, Thank you for choosing our hotel during your recent visit to the area. We sincerely apologize for not being able to provide you with the room you requested. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committe... read more
I asked for new towels and if I could just give the maid my old towels. The guy at the front desk gave me a garbage bag and told me to bring them all back to the front desk and he would give me new towels. I felt like I was in some kind of jail.
Business response:
Dear Eve, Thank you for taking the time to leave a review. We apologize that you were dissatisfied with our services. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. We hope to provide you with a satisfactory experience during your next visit.Sincerely,Hotel Management
Not clean in the room. Housekeeping needs to step it up. The room also was not what I saw online. A lot of repairs were needed. The closet area had holes in the walls and just the bottom part of the closet was what was left. I think the top part might have fallen off of the wall? It was not what I saw online.
Business response:
Dear Eve, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean and well-maintained accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay. We have shared your feedback with our housekeeping team and are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps ... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.