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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like the overbooking. No one was at the lobby for 20minutes. The call phone didn’t work. The worker Disappeared
Business response:
Mark, thank you for being our guest. We apologize for the inconvenience you had at the time of your arrival. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
We checked in and the room we were given was already occupied. There were dogs off leash walking around. Everything was so loud till late at night. Bathroom wasn’t clean. It was not a good value for the price we paid. The only good thing was the front desk person was very kind and upgraded our room for the inconvenience
Business response:
Thank you for your review. We are sorry for the noise and cleanliness issues you experienced. Your comments regarding this have been shared with the housekeeping department to ensure a better experience going forward. On a positive note, we are happy you liked the service provided by the front desk associate mentioned. We hope you will consider giving us the opportunity to make it up to you in the future. Sincerely, Hotel Management
Disappointing stay Reception is hard to notice and it was closed when we arrived around 11:30pm. Fortunately, there was a phone which you can call and get somebody there. It wasn't great but it worked. Our non-smoking room had a strong smoke smell. They said they don't have any other rooms and just offered us to leave and get our payment back. It was almost midnight, our kid was asleep and after driving for a while, hunting for another hotel room didn't look like a great prospect. They didn't seem to be going to offer anyth... read more
Business response:
Thank you for staying with us. We apologize for the odor and service issues you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Kitchen amenities are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We hope for an opportunity to make this up to you... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.