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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The last 2 times ive checked into extended stay ive had to wait over an hr both times because my reservation isnt in their system. So i end up having to call customer service and deal with them just to grt a room that night it has ruined my stay there and ill never book with them again unless its half price or free!!
Bad experience The first room we were given was dirty. Animal hair everywhere and the floor was sticky. The second room was cleaner but was penetrated with the smell of marijuana. The smell did not go away our entire stay even with the door and window open. The shower curtain and towels had hair all over. The other room we rented had a dirty bathroom. Not to mention the other guest smoking marijuana and drinking all hours of the day and night in the parking lot. Definitely not a place I was happy staying at with my mother in... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I can't speak to the stay at the hotel as they overbooked and forced me to find another hotel in the middle of the night. I had a reservation and pre-paid and they still did not keep a room. They also provided no assistance in finding another hotel and didn't bother contacting me before I arrived and was told they didn't have a room for me.
The receptionist was out from the front desk for about 45 mins. There were homeless sleeping in their car in the parking lot. There were people lingering in the parking lot late at night into the early am. Room was dimly lit and a few lamps had no bulb.
Business response:
Jackie, we sincerely apologize for not being able to provide you with a clean and comfortable stay. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken, ensuring these problems don’t occur again. Our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe here. We have a team which is well trained to handle any situation and maintain a good environment. Please give us a chance to regain... read more
Friendly staff dirty rooms The first room was okay but run down. Someone had been smoking in it so it smelled. The smoke detector was covered by Saran Wrap and it had no garbage can. The second room had food still in the fridge, no batteries for the remote and when asked about getting some was told they did not have any. They staff were very friendly and helpful. But just did not have the resources.
Business response:
Dear Valued Guest, We appreciate your business and for letting us know that your smoke alarm was not functioning from your guest suite during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room and correct this issue. We look forward to welcoming you back again soon. Sincerely, Hotel Management
I had book 2 rooms and when I got there they told me it was first come first serve so now you only have 1 room! Very bad service never again booking with them and now reading other reviewers it still rated terrible service!👎👎👎
Not good all around VERY strong smell of weed in the room. It is a non-smoking hotel too. No coat hangers in the closet. Paint was peeling from the bathroom walls/ceiling. No room service at all my entire multi-night stay.
Business response:
Thank you for the review of your stay. We are sorry for the odor you experienced. Your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. We will remind our staff to communicate our services more clearly going forward. We hope to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.