This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go. Terrible. They said ‘over booked’ , ‘no room’, ‘I don’t know’, ‘It’s not my fault’. Our family left alone in very dangerous area in the middle of night.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The staff there are very rude and unprofesonal they dont care about customers
Business response:
We sincerely apologize regarding the rude behavior of our team members. This is not the impression we like our guests to leave with. Your feedback is essential, and it will be used to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Staff was rude, was giving a smokers room when I had asked for a non smokers room. Thankfully I was imediatly change no problem. Room looked very deteriorate and tv only had local chanels. No breakfast was provided and bathroom had a really bad smell. Carpets were very durty. The out side of the hotel looked very nice but everything inside those walls is very bad.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are essential for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I figured out this place probably has contract with government that they get subsidized for giving place to government support project. Most of the units of three buildings are occupied. This is fine. However, in this case, this place probably should not appear in the search engine as a normal place with normal price. Right under the unit I stayed, there are two full 50 gallon trash bin with no lids. The cleanliness of the motel with lowest price probably would not let this happen. The overall condition of this place is lowe... read more
Business response:
Thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manag... read more
Sheets were dirty. Not the cleanest hotel
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered at our property. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
My room smelled horrible! Check in was slow, felt like a motel 6!
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not providing you a comfortable stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope to regain your confidence in our brand. Sincerely, Hotel Management
Needs security guards, gas was stolen out our vehicle.
Business response:
Dear Deloris, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Check in was an easy process. My problem was with the room the floors were FILHTY!!! I took my socks off and walked around the room just before getting into the shower and my feet were BLACK. My socks were also BLACK very disgusting because the floors were dirty and sticky. Also I was taking a shower and our fire alarm went off due to me using the hot water??? I called the front desk and they said to open a window.! So I opened the window, door and turned the air on and after it aired out for a few mins i closed the room doo... read more
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to the fire alarm in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Not meant for tourists. May be okay for local people.
Business response:
Kiran, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.