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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so dirty and ghetto. People lived there. Very disappointed
Business response:
Dear Lacee, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This is not a safe place. Crack heads, homeless and criminals around.
Business response:
Dear Cathy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Staff were never around. Room had not been cleaned properly, still had rubbish, belongings in it, and pubic hair around the tub and toilet. Animal hair and smells.
Business response:
Jennifer, please accept our most sincere apologies for the cleanliness issue you experienced in your room. We are very disappointed to read about your experience and understand the frustration you must have felt due to the unclean accommodation. Your feedback is essential, so it’s been discussed with our housekeeping team to take the corrective actions which ensure such issues do not happen again moving forward. What you experienced is not acceptable, but we would like you to consider giving us a chance to earn your highest ... read more
The. Room was. Smelly and. The. Bed. Looked. Like it had. Been slept in ..they. Did change rooms. For. Us. But it wasn't any better then. The. First.. we had. No extra toilet paper roll.. I hate. Complaining cause I will be staying there often. Refund. Be nice
Business response:
Thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems you experienced with our housekeeping service during your stay. We do have procedures in place to prevent these types of oversights issues. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Dirty rooms First room was never cleaned, second room cleanish, no towels though. The front desk lady was great, the rooms were not.
Business response:
Jan, thank you for being our guest. Please accept our apologies for the housekeeping issues you had in your room. Your feedback has been shared with the respective team, as it will help us improve our service levels going ahead. On a positive note, we are glad you liked our courteous associate at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very dirty. Check in was great. The room I was given (212) was filthy. Food in sink and on floors. The room smelled like cannabis. Toenail clippings and sunflower seeds on floor and tables. Dead bugs on flat surfaces. Toilet seat broken. Floor of shower was filthy, lots of long hair in the shower.
Keep in mind if you plan to check in after midnight, do it before 1am or after 2am, their system out in between, you would not be able to check in. Room was dirty, dirty dirty, floors haven’t been cleaned for a long time. Kitchen doesn’t have any supply, you have to pick up it from front desk. It’s dysfunctional. Wouldn’t stay again.
Business response:
Andy, thank you for being our guest. Please accept our apologies for the unfortunate incident you mentioned, which caused a delay in your check-in. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations diligently in the future. We also like to offer our apologies for not having provided you with a clean stay and regret the inconvenience it caused you. Our housekeeping team is asked to be more diligent with their duty and ensure we deliver well-appointed rooms mov... read more
No remote control for the tv, two towels for the entire week and would have had to pay extra for additional room service, dishes only available upon request, roaches on the counters, door to room was not secure. We dead bolted the door the first night as you could push it open with one finger from the outside. Next morning, we asked for a new room as ours was not secure and we didn't feel comfortable leaving our stuff there all day. They told us they didn't have an extra room and we should just take our stuff with us. We sai... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.