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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! Had to stay in a handicap room which was fine but the shower didn't work. The kitchen and bathrooms were OLD and disgusting. There was mildew and mold in the shower and the towels were all stained. Luckily the bed was clean but I left at 5 am to get out!
Business response:
Heather, thank you for the comments. We were sorry to read you were inconvenienced by cleanliness issues in your kitchen and bathroom. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Also, we have alerted our maintenance team about the shower, and they will check and fix the issue immediately. We have shared your feedback about the towel with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will reconsider a f... read more
Not acceptable at all. It took the front desk person a while to find my reservation (She first said: my reservation is cancelled!!). Then found that it was extended from one night to two nights. I got to the room and found it to be a freizer!!! had to open windows, door and change the setting on the thermostat.. There was only one Towel, No landing/foot mat. In the morning I asked where the breakfast was serving? I was told that is it: pointing to Coffee, Tea few Muffins and cheep peanut Bars.etc......... I was told it was a... read more
Business response:
Mike, thank you for being our guest. We are sorry for the issues you experienced at the time of check-in and for the problems you had in your room. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The floor was sticky, the TV didn’t work, and female hair was all over the sink in the restroom.
Business response:
David, thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room it looked cool but for staying one nigh thet should gie you a room with out kitchen and a more closer to the main office. Had to walk from the front office all the way to the very last room, wich was about ten minutes walk.
Business response:
Davis, thank you for your review of your recent stay. We are sorry you did not liked the location of your suite and regret the inconvenience it caused. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.