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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were not good at all, and they do not provide towels. We asked for additional pillows, as the beds only came with 2, and they told us they don't do that. The facilities were so rough that even though we had paid for 2 nights, we didnt bother staying the second.
Business response:
Thank you for choosing our hotel. We are sorry you were unhappy with our accommodations and regret the service issue you encountered. We have shared your feedback with the appropriate team so that we can improve our future guests’ experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Will Never Stay at an Extended Stay America Ever!! Knowing that we would be very late, we contacted our hotel to let them know and provided a credit card to hold the two rooms. When we arrived we were told they had overbooked and had given our rooms away.I contacted Hotels.com and got the run around not from just one person or two persons but three and then was hung up on. I will never use Hotels.com again and will make sure everyone I know is told what a horrible group of employees they are.
the assigned room smells cigarette
Business response:
Virginia, thank you for being our guest. We are sorry for the smoke smell you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff walked into my room without knocking 3 times Second worst place I’ve ever stayed. I was harassed to checkout at 8:15am, 10:20am and 10:50am. Staff would just walk in my room without knocking and say I need to checkout. Checkout is 11:00am. The shower was not clean, and backed up. The bed had dirt all over the top (wasn’t washed) and the floors left my feet black.
Business response:
Robert, please accept my apologies for the cleanliness issue encountered in your room and apologize for our staff member being unprofessional to you. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Worst hotel ever Terrible place room was dirty. Couldn’t even stay there the sheets had stains clearly showing the were never changed from the previous people who stayed there. I couldn’t manage to stay there booked a different hotel. Do yourself a favor and don’t waste your time. Stay else where.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we... read more
There was no hair dryer in the room. Although the desk gal was very nice there were cockroaches in the bathroom and the there was police presence when I arrived back at the room at 8:00pm. I did not stay the night and rented a room at the Hampton Inn Natomas. I did not feel safe unfortunately.
Business response:
Thank you for your recent review of our hotel and for sharing your feedback. We are sorry we failed to provide you the clean and comfortable accommodation you expected when you selected our hotel for your lodging needs and that the safety was a concern for you. Please know our top priority is the security of our guests and we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please contact me directly so we can discuss all of the details. We are very sorry this oc... read more
This property is in a great and very safe community, but unfortunately we had fleas in our room in the carpet and hair left in the drain. I did bring this to the front desk attention and much to my despair she didn't care nor apologize for the inconvenience, especially difficult when traveling with a child and desiring the best for your loved ones. I would not recommend this hotel if traveling with children.
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the unpleasant experience you had with our associates. Your feedback is important to us, and we will use it to improve our services going forward. We value your comments and hope to have another chance to ... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.