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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean there was top Ramen noodles on the carpet it smelt like dog.
Business response:
Dear Shirley, thank you for being our guest. We genuinely regret if we overlooked a few issues in the preparation of the room, and we hope you will accept our apologies for any inconvenience this caused. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again.
There were police everywhere because of an issue in the neighborhood. Made it hard to get into the parking lot.
Business response:
Dear Guest, thank you for being our guest. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management
Tv not work. Very simple decor. Mostly clean.
Business response:
Robert, thank you for being our guest. While we are glad you liked our well-kept property, we are sorry for the maintenance issue you faced with the Tv and the inconvenience this caused. Please be assured we will address this with the appropriate team to do any necessary repairs. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Clean & quiet
There were cockroaches in the room, paint was peeling on the bathroom door.
Business response:
Dear Joanne, thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused due to the cleanliness of your room. Your comments regarding the same are passed to our housekeeping and maintenance team to review and work on the areas stated. We are continually striving to improve our services, and we are grateful for the feedback as it helps us learn and grow. Please stay with us another time so we can provide you with a much more satisfying experience. Sincerely,Hotel Manageme... read more
CATALYTICT CONVERTER STOLEN I would be CAUTIOS about staying here. They have residents that live there month to month, and we had our CATALYTICT CONVERTER stolen. In the morning, some woman came out of her door, older one, and said...they got yours to? We looked at our vehicle after we started it, and noticed it was sawed off. We felt that it was an "in house" job, as the older woman new exactly what happened. CAUTIOUS on staying here.
Business response:
Dear Leroy, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The cleanliness was not there. You walk in to stained carpets, smell of cigarettes, dead bugs on bathroom floor. For what we paid we definitely expected better. Did not have a great experience and do not recommend staying here.
Business response:
Dear Lisa, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,211 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.