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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smoky smell in the bathroom that has affected my sleep.
Business response:
Dear Tzishing, Thank you for being our guest and for taking the time to share your feedback. Please accept our apologies for the disruption to your sleep caused by the lingering smell of smoke in the bathroom. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your feedback with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a m... read more
Okay The people working the front desk were awesome (dealing with a tough day with a smile on their faces) The room was nice and spacious but a bit worn. Description says it includes breakfast; it basically amounted to coffee and packaged muffins, granola bars and instant oatmeal. If you’re expecting a waffle maker and an assortment of eggs and or sausage etc., (like other similarly priced hotels, you’ll want to look elsewhere.
Business response:
Dear Willard, Thank you for being our guest. We appreciate your comments about how much you enjoyed our spacious rooms and excellent hospitality. However, we apologize for any inconvenience you may have faced during breakfast. Your feedback is valuable to us, and we assure you that we will take steps to improve the quality of our breakfast service. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to ... read more
Would not recommend staying here There was no food for breakfast. Room was dirty. Building not kept up to date. Area was quiet. Bed was uncomfortable. Front desk services was good.
Business response:
Dear Shawn, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Considering our helpful staff, please return, and we make your next stay with us outstanding.Sincerely,... read more
Stayed for a week here. Staff was fairly nice, the manager seemed to have selected the cleanest room for us from what it appeared. From what we read about the place, we took pictures prior to settling in. Bed was made, but there were stains on the carpet, found a few roaches, an old toothbrush in the bedside table, pink stuff splattered on the side of the bedside table hidden with a dusty lazy boy, but for what we paid it wasn’t so bad. Mostly was worried of someone trying to break in through the door because it didn’t close... read more
Business response:
Dear Jasmine, Thank you for being our guest and for taking the time to share your feedback. Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-impr... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,270 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.