Extended Stay America - Sacramento - South Natomas

Business response:

Dear LaMonte, Thank you for reviewing our hotel. We are happy your overall experience was pleasant. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Chris, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. The condition of the bathtub is certainly not up to our usual standards, and we will address this issue with our maintenance team immediately. As for the smell of cigarettes in your room, we are truly sorry. We understand how this can affect the comfort of your stay. We have strict non-smoking policies in place and will investigate this matter thoroughly to ensure it does not happen... read more

Business response:

Dear Damian, Thank you for sharing your review. We appreciate your kind words about our front desk staff. However, we are sorry to hear that the room was not in the best shape and that the cleanliness was not up to par. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Please be assured that we will address these issues with our housekeeping team to ensure that our rooms are in excellent condition and meet the highest standards of ... read more