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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Horrible from check-in to check-out. Room was in poor condition.
Business response:
Dear Guest, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typi... read more
Conned out of my money for being late They conned me out of my money and refused let me come in from the freezing cold, stating "any time after midnight is technically a different day, so I'm not going to check you in."
Business response:
Dear Jonathan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
n/a
Business response:
Dear shae, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
There were mutiple roaches in my room and I had to check out early. Also the tv remote and tv did not match. Very ghetto establishment.
Business response:
Dear Chidozie, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations regarding our hotel's cleanliness. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Unsafe hotel that should not be called a hotel! Holy moly. This was one of the worst places I've ever stayed in. Short review: unsafe, dirty, unpleasant people who seem to live there longterm, dog poop literally at the doorstep. Longer review: My husband and I had reserved a room with one king size bed. When we got there, a woman in the room next to us was standing on the balcony yelling and swearing for 30 minutes. She was out there with her door open and lots of people were in her room, tons of banging against our wall, bu... read more
Business response:
Dear Anna, Thank you for being our guest. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we sincerely apologize for these issues that impacted your stay. Thank you for bringing these concerns to our attention. We are taking appropriate steps to ensure that future guests do not encounter the same issues. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to de... read more
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Business response:
Dear Alejandra,Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.