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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again. Room smelt and was dirty
Business response:
Dear Krista, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Awful - do not stay here This property should not be listed on Hotels.com, it is an awful location. We did not stay. After checking in we went to the room and then went back to the lobby and returned our keys and got out of there as quickly as possible. The room was grimey, there was standing water in the bathroom sink, the smoke detector was ripped from the ceiling with exposed wires hanging from the hole. The furniture was ripped and broken. There was a cooktop with two burners completely rusted over. These are just a few ... read more
Business response:
Dear Kerry,First and foremost, we would like to offer you our apologies for the inconvenience you experienced. We are sorry that the room's condition did not meet your expectations and that you encountered several maintenance issues during your stay. Please be assured that we take such concerns seriously and will address them with our team to ensure improvements are made. We appreciate you bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better exp... read more
Wretched place, awful service I got there late and the clerk said he didn’t know why Hotels.com booked a 2 queen room because they were all out. He offered me a king with pull out couch. Being that we were only staying 5 hours because we had a plane to catch, I chose to stay. The first room he offered had a problem with the key. The battery was dying on the door. He gave me another room. This room was only half-cleaned. No blankets or pillows and a blood stained sheet and mattress on the pull out. The pull out’s mattress was... read more
Business response:
Dear Elana, Thank you for sharing your review and the details surrounding your recent stay. We regret that our staff did not promptly respond to your requests and apologize for the frustration this caused. We appreciate you bringing these issues to our attention, and we will address them right away. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest.Sincerely,Hotel Ma... read more
Really unkempt , old facilities, generally felt dirty, definately a hang out spot for druggie-types, and a lot of stuff was broken. NO hairdryer, no coffee pot, the fridge was dead and smelly. Roomwas supposed to be non smoking, but with definaly smelled of it ( neighboring rooms had smokers), loud guests next door.
Business response:
Dear Lara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
They didn’t have my room or any other available
Business response:
Dear Haley,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it can be when accommodations are not available as expected. Please know that this is not the experience we aim to provide our guests, and we are addressing the situation to ensure better room availability moving forward. We appreciate your understanding and patience during this time and hope you will consider staying with us again in the future, allowing us the opp... read more
Awful Horrible from check-in to check-out. Room was in poor condition.
Business response:
Dear Guest, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typi... read more
Conned out of my money for being late They conned me out of my money and refused let me come in from the freezing cold, stating "any time after midnight is technically a different day, so I'm not going to check you in."
Business response:
Dear Jonathan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.