This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
n/a
Business response:
Dear shae, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
There were mutiple roaches in my room and I had to check out early. Also the tv remote and tv did not match. Very ghetto establishment.
Business response:
Dear Chidozie, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations regarding our hotel's cleanliness. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Unsafe hotel that should not be called a hotel! Holy moly. This was one of the worst places I've ever stayed in. Short review: unsafe, dirty, unpleasant people who seem to live there longterm, dog poop literally at the doorstep. Longer review: My husband and I had reserved a room with one king size bed. When we got there, a woman in the room next to us was standing on the balcony yelling and swearing for 30 minutes. She was out there with her door open and lots of people were in her room, tons of banging against our wall, bu... read more
Business response:
Dear Anna, Thank you for being our guest. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we sincerely apologize for these issues that impacted your stay. Thank you for bringing these concerns to our attention. We are taking appropriate steps to ensure that future guests do not encounter the same issues. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to de... read more
na
Business response:
Dear Alejandra,Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
First room was horrible smelt like cigarettes and had hella cigarette burns on the bathroom sink, luckily the nice lady at front desk switched us rooms, second room was clean smelt good only thing wrong was the door handle kept falling off and there was kids paint everywhere and scratches on the wall that I’m praying they not going to try and charge me for luckily I took pictures of everything so there’s a time stamp to prove all that stuff was not me
Business response:
Dear David,We apologize for the unacceptable conditions of your initial room and are pleased that our front desk staff promptly relocated you to a cleaner, fresher room. However, we regret that the second room still had maintenance issues. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences.Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management
There was one staff member that was good when I checked in, the property is run down and has numerous activities happening in its parking lot. The room was very bare no end tables by the bed either side, no bedding for the pullout couch. When I asked for a blanket they didn’t have any. Not one garbage can was in the room asked for one they gave me a plastic bag. The property is not well kept, the lobby on more than one occasion smelled of marijuana, and again people hanging out in the parking lot constantly did not feel very... read more
Business response:
Dear Sabrina, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.