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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a pleasant stay Room was very sub par, no blankets on bed. Racks falling off wall. No shower curtain in bathroom to stop water from hitting outside shower. The whole place smelled like mold. Kitchenette with no accessories no coffee pot or microwave.shower stall walls covered in filth.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
We couldn’t find anyone to check in for over 30 mins. We had to search around the property to find someone to help. They were not friendly. The room was not in good condition the walls were beat up and the roomed smelt horrible.
Business response:
Dear Kelsey, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. This does not align with our typical standard of service. We will address this with our team and identify potential solutions to enhance your future experiences. Thank you for bringing this to our attention. We aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
Area around property is nice. Pictures of room are deceiving. Twice our key cards didn’t work. The second time was at 11pm. Office was locked and there was no answer on the phones for 40 min, even though they have a phone with instructions to call if after hours. When someone finally answered, he sounded half asleep, just asked for my room number and made a new key without bothering to ask for a name. Not very reassuring in the safety department. We left the next day even though we had another night booked.
Business response:
Dear Brittany, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any frustration this caused during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we will look into this to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experien... read more
Old dirty and broken The room was dirty. The light in the bathroom did not work. The shelf on the wall was falling off if I put anything on it would’ve broken. The only convenient thing was parking was easy and it wasn’t very far from the airport. I would definitely not stay here again.
Business response:
Dear kimberli, Thank you for your review. We sincerely regret to learn about the issues you encountered during your stay with us and apologize for the inconvenience caused. Your feedback is invaluable in helping us improve. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Worst stay It was run down, full of long term people who could afford only cheap accomodation. I didn’t check the reviews before I booked. Not in what I would call a good area. I couldn’t recommend it to anyone.
Business response:
Dear Christopher, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Roaches in the room. I doubt the floors have ever been cleaned. Currently hoping I did not come home with bed bugs. House keeping was friendly on my way out, but I would not recommend anyone stay here.
Business response:
Dear Taylor, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.