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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches in the room. I doubt the floors have ever been cleaned. Currently hoping I did not come home with bed bugs. House keeping was friendly on my way out, but I would not recommend anyone stay here.
Business response:
Dear Taylor, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
This place is decent looking from the outside but that’s about the only good thing I can say. Dirty rooms that need A LOT of maintenance Asked for sheets towels and dishes and never got them. Can’t really recommend
Business response:
Dear Adam, We appreciate you choosing our hotel and taking the time to share your concerns. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity to make necessary improvements and thank you for your honest feedback.Sincer... read more
When I got into the room there was roaches scuttling away, I saw 3 dead ones on the ground. When I asked for a different building the staff told me no and said that there was no other rooms. DO NOT STAY HERE!! Expedia take it off your site, it’s a filthy place!
Business response:
Dear Jennifer, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Hard bed. Air conditioner didn’t blow cold air. Bath tub looked old and dirty. Front office and rooms smell of marijuana
Business response:
Dear Jesse, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality... read more
It was in bad condition, the room was not clean and the chair was ripped. The bathroom had stains on the sink and the shower was disgusting. I was itching terribly while laying on the bed from something?
Business response:
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The bed was broken. I left the place 5minutes after walking in the room.
Business response:
Dear Ever, On behalf of our entire team, we apologize for not meeting your expectations. We will look into your concerns, and we appreciate you bringing this to our attention. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Room was filthy, missing furniture, no coffee no breakfast items available. Cigarette burns all over bathroom sink and kitchen. Smelled like smoke.
Business response:
Dear Joshua, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.