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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator broken 😩 Walked in and the lobby didn’t seem too clean, the counter at the desk needed to be wiped. Elevator were not working and sketchy people hanging out in front of hotel.
Nothing
When traveling it’s nice to have a blow dryer and bath supplies, shampoo and conditioner. Make up remover. Etc. There was not an ice maker on the floor. The kitchen did not have supplies for use or clean up. The Bed was saggy, my partner felt like he was getting bit. We did not see any bed bugs. The elevator was broken and we had several pieces of luggage and had to make 2 trips because could not use the dolly. We did appreciate the pet area and how clean it was in the grassy area. Some people staying there look sketchy. Ext... read more
People doing drugs around the building, sleeping in cars, long term tenants yelling. Refrigerator exterior beat up.
The room kitchen counter had an hole in the counter top and the chair at the desk has holes in the seat. They do not pickup the daily trash expect guests to take to the trash room. Trash around the outside some of it including KFC from other guests.
Worst hotel I’ve stayed at This is absolutely the worst hotel I’ve been to in my life. It smells like a mixture of weed, cigarettes and urinsal cakes. There are drugs deals in the parking lot. Dogs barking all night in the adjacent rooms. Couldn’t even sleep because of all the noise. I will be seeking a refund from this s***hole.
The property has a nice hotel across the way. This property had a motorhome that lived in the parking lot that was really beaten up, homeless wandering around, elevator was broken and they didn’t tell us. The key to the room wouldn’t work and there wasn’t maintenance on the property after 8pm.
Business response:
Dear Julie, Thank you for taking the time to share your experience. It’s concerning to hear about the challenges you encountered, and we sincerely apologize for the inconvenience and discomfort caused. Situations involving safety, communication, and maintenance are taken very seriously, and it's clear that certain expectations were not met during your stay. Your feedback has been shared with the appropriate teams for immediate review, and corrective measures are being considered. We appreciate your input and the opportunity ... read more
Elevator was broken and very bad smell in the hallway.
Business response:
Dear Christine, Thank you for your feedback. We apologize for the issue with the elevator and for the hallway conditions that affected your comfort during your visit. Ensuring a clean and accessible environment is important, and your comments will be reviewed with the team to help improve the guest experience. We appreciate you taking the time to share your concerns and hope for the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.