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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell cigarettes, not good.
Business response:
Dear Guest, Thank you for the valued feedback. We are genuinely sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is to have a spotless room, and we have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always here to assist you. Considering it a rare incident, please return for the seamless, outstanding stay you deserve.Sincerely,Hotel Manage... read more
I don’t know what I expected out of Commifornia. Will not be staying here again. Whole place smelled like marijuana. The place was not well kept, very outdated and no amenities whatsoever. Place sucked don’t go there. Unless you want to also risk your belongings stolen. Signs everywhere due to the thievery that comes with staying in Commifornia.
Business response:
Dear Guest, Thank you for providing your valuable feedback. We sincerely apologize that your experience did not align with your expectations. We acknowledge your concerns regarding the condition of the property and the overall environment, and we are truly sorry for any disappointment you encountered. Your insights are of great significance to us, and we wish to reaffirm our dedication to ensuring the safety and well-being of all our guests and their belongings. Please be assured that we have security personnel on the proper... read more
Very worn out. Very dirty floor and ceiling. Disappointing.
Business response:
Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serv... read more
Noisy exhaust fan; old and noisy fridge, dirty carpet. AC is very loud.
Business response:
Dear Thomas, Thank you for sharing your experience. Guest comfort is always a priority, and we appreciate your feedback. Concerns about noise and cleanliness are taken seriously, and we continuously strive to enhance the overall stay for our guests. Your insights help us focus on areas that may need attention, and we appreciate the opportunity to improve.Sincerely,Hotel Management
Didn't care for the outdated rooms. Not cleaned well. Doors don't work.
Business response:
Dear Donna, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our amenities and services did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to pro... read more
3 out of 10, Wouldn't Recommend My 3-day stay for a business convention left much to be desired. First I'll start with the positives: Close enough location to downtown, pet friendly with a small grass area behind the property for your pet to relieve themselves, gas station and eateries close by, kitchenette in room, and overall affordable cost. Also, the gentleman who assisted me (forgot to get his name, blading with glasses was nice). Free parking. Negatives: Cleanliness is not the best. The lobby was not only noticeably un... read more
Business response:
Dear Sheree, We are sorry about the issues you experienced during your recent stay with us. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and our housekeeping team will investigate each issue thoroughly. On the positive side, it is nice to know you had a pleasant time and were pleased with the location, which has a gas station and eateries nearby. Considering ou... read more
Room smelled so bad, walls had dirty stains all over. Floor was super dirty like if it had not been swept in a couple days.
Business response:
Dear Mayra, Thank you for staying with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team and are working to ensure that our guests have the best possible experience when they stay with us in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.