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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator broken the whole 10 days. I was on 3rd floor should been given discount.
Business response:
Dear Ronnie, Thank you for your feedback. We apologize for the inconvenience caused due to the issue with the elevator during your stay. Thank you for bringing this to our attention. Your comments are appreciated as we work to improve the overall guest experience moving forward. Sincerely, Hotel Management
I m non smoker and says non smoking facility but Smells strong smoke in the room. I needed to open the window all day.
Business response:
Dear Jason, Thank you for sharing your feedback. We sincerely apologize that your room did not align with our non-smoking policy. We recognize the importance of providing a fresh and comfortable environment for our guests. Your comments will be reviewed with our team, and we are committed to enhancing your experience on your next visit. Sincerely, Hotel Management
The property is frequented by the homeless that use the stairwells and outside to sleep/do drugs/drink. The entire outside area is littered with drink cups and assorted trash. At night, the homeless congregate at some of the entrances. The elevator (single) does not work so you cart all your luggage up stairs. Numerous times during our stay, used and dirty underwear found in the stairwell. Place is just nasty.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry your experience did not meet expectations. Your concerns have been noted and will be shared with the appropriate team. We look forward to providing a better experience in the future. Sincerely, Hotel Management
IT SUCKED!! Immediately after paying our large bill we were giving our room on the 2nd floor. The guy at the desk informed us the elevator was broken so we would have to use the stairs, got to our room there was no shower curtain! Informed the front desk they said they will get me one 2 hrs later ended up taking shower without one leaving ALOT of water on the floor! We requested a non-smoking room and the entire room and hallway reeked of smoke smell and marijuana smell! As we’re attempting to open the door to our room we di... read more
Business response:
Dear Raymond, Thank you for taking the time to share your experience. We’re truly sorry for the challenges you faced during your stay, and we understand how frustrating it is to encounter these problems, especially after a long day. Your concerns are being taken seriously, and we’ll be reviewing them with our team to address each point thoroughly. We appreciate your feedback and regret that we fell short of providing the experience you expected. Sincerely, Hotel Management
Beer cans on the floor at the entrance, no signage, confusing check in, broken elevator, and the worse smelling room I’ve ever had. DO NOT stay here.
Business response:
Dear Stephen, Thank you for sharing your experience. We’re sincerely sorry to hear about the multiple issues you encountered during your stay. This does not reflect the level of service or quality we aim to provide. Your concerns have been shared with the appropriate team for immediate review and corrective action. We genuinely regret the inconvenience and discomfort this caused and appreciate you bringing it to our attention. Sincerely, Hotel Management
Black Mold in the showers the whole room smelled musty because of it. It smelled like smoke when it’s supposed to be a non smoking hotel. The elevator was broken almost all week.
Business response:
Dear vivian, Thank you for your feedback. We apologize that the condition of the room and facilities did not meet your expectations. Your concerns regarding the shower and overall environment have been noted and will be shared with our team for immediate attention. We appreciate you bringing this to our attention as we work to improve each guest’s experience. Sincerely, Hotel Management
Very dirty, they don't offer housekeeper services daily; even on the non smoke section smell like weed, the amenities you need to go to the loby and ask for them; the key card half of the time doesn't work, and the same for elevator. The only positive think I can say is the ladies at the front desk are very friendly and personalable, not the men staff
Business response:
Dear Ruth, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, our housekeeping service is tailored for long-term guests to m... read more
I will say, you get exactly what you pay for. Overall it was a good hotel if you’re just looking for a place to sleep. The hotel was understaffed, so I won’t complain a lot. However, as soon as I walked into the building it stunk of what I could assume were substances. My room was spacious, it looked just like the photos except it was very dirty. As soon as I walked in I could tell it hadn’t been properly taken care of. It smelled bad, there was dirt not only on the floor but inside the sheets. I haven’t stayed on a hotel wh... read more
Business response:
Dear Guest, Thank you for sharing your experience. We appreciate your acknowledgment of the affordability and spaciousness of the room. However, we regret that the cleanliness and condition of the accommodations did not meet expectations. We understand the importance of maintaining fresh and well-maintained spaces, and we are actively working to improve our housekeeping standards. Your comments about the overall comfort are taken seriously and will be reviewed with our team to ensure a more welcoming and secure atmosphere. W... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.