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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is aged Doors do not open until after numerous trys Could be cleaner. Felt somewhat unsafe.
Business response:
Dear Donna, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We are addressing these maintenance and housekeeping concerns with our team to ensure that all areas are properly maintained and to improve the guest experience. Also, please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your feedback is valuable, and we will take your comments into consideration as we continue to make improvem... read more
Hotel Harassment It was uncomfortable as there was persons stalking me through the wall. They turned off my hot water to my room and I had to complain to get it back on as everyone else around me were taking showers but I could not due to their harassment. There was a cockroach in the room & I was being harassed by the other guests next to my room on both sides & above me.
Business response:
Dear Jessica, Please accept our sincere apologies for the challenges you experienced during your stay with us. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. Rest assured that we will thoroughly examine the matter you brought up. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will consider revisiting us so we can show you ou... read more
Was dirty and had bugs.
Business response:
Dear Jimmy, Thank you for providing feedback about your recent stay. We understand how important a fresh and clean hotel experience is and sincerely apologize for not meeting your expectations in this regard. To ensure we continue to meet our guests' standards, we are taking the necessary steps to address this issue with our housekeeping department. We greatly appreciate your input and look forward to welcoming you back to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
This place is dirty , the empioyes are most of the time absent and the room Stinks of mold and fried fish, I wouldn’t suggest it to an enemy
Business response:
Dear Ilich, Thank you for providing feedback regarding your recent stay. Our team is fully committed to delivering exceptional service and maintaining high standards of cleanliness and comfort for all our guests. We sincerely apologize for falling short of these standards during your visit. Upholding a clean and welcoming environment is of paramount importance to us, and we are taking steps to ensure our team remains vigilant in this regard. We hope you will consider giving us another opportunity to provide you with a more p... read more
Had upstairs people that partied till 1:15 Am , went to front desk had complained 3 times. Did not enjoy this stay did not get any sleep. Tried to change rooms at 2:00 am and the key to the new room would not work. Had to be up at 6:00 am, terrible experience!
Business response:
Dear Bernadette, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the noise disturbances you experienced; we have discussed your comments with our team and will be making changes to better serve our guests. We understand that non-compliance with our noise policies can be challenging, and we regret any frustration this situation may have caused. We appreciate your understanding and hope you will consider staying with us again in the future to experience the level of hospitality ... read more
Disappointmented This location had no available handicapped parking close to our room & no suitcase trolly to transport luggage & belongings from car to the room & upon checking out. There was no ice machine, no privacy curtains so you couldn't open the main curtains without being seen from the outside. The free breakfast was a joke. It was a grab & go setup right by the lobby entrance, offering the absolute bare minimum. The building looked dated & could use a renovation. To be honest this was the worst location we've ever ... read more
Business response:
Dear Irene, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. These conditions are far from the standard of comfort and quality we aim to provide our guests. Your feedback is shared with our maintenance and housekeeping teams for immediate review and resolution. We hope you’ll consider giving us another opportunity to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.