Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Guest, Thank you for your feedback. We regret that your stay did not meet your expectations. Your comments will be shared with our team as we continue working to improve the guest experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing these concerns to our attention. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is not the experience we want to provide our guests. Rest assured, we are addressing these issues with our team to ensure that proper maintenance and cleanliness standards are met moving forward. As a proactive step, we will arrange for a professional inspection and treatment of the room you occupied. We wish you a smooth and speedy recovery and hope you are fe... read more

Business response:

Dear Guest, Thank you for sharing your experience. We’re pleased to hear that everything was great during your stay, though we apologize that the pillows did not meet your expectations. We appreciate your feedback and will work to improve the comfort of our accommodations. We look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re sorry about the issues you experienced with the hallways and common areas. Cleanliness and comfort are important to us, and we’ll address this with our team to ensure improvements. We also appreciate your comments regarding the breakfast and will take them into consideration for future offerings. We hope to provide a more pleasant experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We wish to extend our sincerest apologies for the inconvenience you encountered during your check-in process. We recognize that delays stemming from system issues can be particularly frustrating, especially following a long journey, and we regret any unfavorable impact this may have had on your experience. Furthermore, we apologize that the housekeeping service did not meet your expectations. Our housekeeping services are tailored specifically for long-term guests to minimize disruptions while maintaining a home-... read more

Business response:

Dear Guest, Thank you for your feedback. Although your rating does not reflect the positive comments in your review, we’re pleased to know you enjoyed the clean and quiet surroundings of the hotel, offering a peaceful retreat away from the city. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the discomfort caused by the atmosphere in your room, as well as for the absence of toiletries. Our suites are designed to cater to guests who are staying for multiple nights and who seek a home-like experience; as such, many choose to bring their own bath amenities, including hairdryers and toiletries. However, we want to emphasize that complimentary toiletries and hairdryers are readily available at the front desk, and our staff is always on hand ... read more